ES Communication

Communication

Open, respectful and ongoing communication is critical to a successful partnership between parents, teachers, and students. The following are resources that are used to communicate important information to Elementary School families.

• K-12 Activity Calendar: A calendar of all AIS-R events is distributed to all students. 

• SeeSaw:  An ePortfolio platform that allows KG2-Gr5 students to showcase and reflect on their learning.

• Email: Families can email teachers and leadership team members with questions and concerns. Each family is given an AIS-R account that can be used to communicate with the school. All communications from teachers to parents will be through this email account so please ensure you have regular access to your Inbox. 

• Eagle Central:  A weekly newsletter that is emailed to parents which contains information about upcoming events and school news.

• Powerschool:  This is a school information system that allows parents to view their child’s report cards, MAP scores, and school messages. Each parent is issued an AIS-R ID and password. Please keep your contact information current in Powerschool. It is the responsibility of the parent to ensure all data recorded in Powerschool is accurate and up to date. AIS-R is not responsible for personal data that may be compromised due to a breach in data from either an AIS-R community member or outside source.

• AIS-R APP: Houses the latest news, daily updates, events, social media, and pictures of what is happening at AIS-R (Apple and Android).

• Website:  Browse the school’s website to find general information about each grade level and general school information www.aisr.org. 

Parent Contact Information

It is extremely important to have up-to-date contact information so the school is able to contact parents in case of an emergency. If contact information has changed, parents can update their information via Powerschool by sending an email to or calling the Elementary School Office. To ensure that the privacy of our parent community is honored, as well as in respect of AIS-R's communication protocols, information including class lists, phone numbers, addresses, social media accounts, etc. will not be shared, regardless of the permission of the parent for whom the request has been made. 

Families will have questions, ideas or concerns from time to time. Using the flowchart pictured here will help both school and families access the information needed as quickly as possible. When parents have concerns, we ask that a meeting is requested at a convenient time for both parties involved. At no time should an AIS-R faculty member be approached to address concerns during instructional time with students or outside of school hours unless appropriately scheduled.

Parent Conduct and Communicating Concerns

When faced with a potentially concerning situation, parents are asked to be proactive and communicate effectively. We recognize that not all parents will understand every policy or school rule, but ask that parents follow the appropriate channel of communication and ask questions or submit suggestions to AIS-R faculty and administration in an open, constructive and positive manner at the appropriate time and place.

Classroom concerns should first be directed to the teacher who is most closely involved with understanding and assisting with a parent concern. 

When a concern has not been adequately resolved to a parent's satisfaction (see AIS-R’s communication flowchart), they may then be addressed with the respective principals, in the child's designated division. If a parent is seeking advice about a broader issue or concern, s/he may seek further counsel following the flowchart. 

If a problem is not resolved to a parent's satisfaction, the issue may then be addressed to the Superintendent, but only after the parent has first gone through the appropriate channels of communication (i.e. addressed with the AIS-R employee most directly related to the concern, and the principal thereafter). 

Concerns relating to School Board Policy may be addressed in written form to the Superintendent, who will review the concern, communicate the school’s stance on the issue and may share the issue with the Board of Trustees for review if warranted. No survey, petition, or questionnaire soliciting information or feedback from or about students, faculty, staff, parents, or school issues or programs shall be distributed or organized independently by association members without the prior written approval of the Superintendent. 

AIS-R does not accept or respond to written and/or verbal feedback from community or association members who do not follow the established communication protocols implemented by the school, such as accepting anonymous letters/emails, hearsay, group or “group think” emails/responses, petitions, social media chats, online reviews, questionnaires/surveys, and/or vague authorship as these would contravene Board Policy and Saudi Arabian law.

At all times, AIS-R parents are required to act in a respectful and positive partnership when solving a problem or issue. If a parent chooses to act or react in a disrespectful manner, the teacher, principal or Superintendent will cease the interaction and reschedule to another date when the parent is able to act in a manner that is consistent with the core values of the organization. Positive, respectful communication is always the primary focus of all meetings between parents and AIS-R employees.

If a parent repeatedly chooses to behave in a manner that does not honor AIS-R's values and principles, and/or is not in line with Board policy, they will be subject to a Superintendent and Board of Trustees review, which could result in a written censure or termination of their child's enrollment at AIS-R. As a private, independent school, the AIS-R Board has the right to determine enrollment continuation or termination of any family who does not follow school expectations. Past instances of immediate action have included issues of slander (i.e. making false and damaging statements against an employee or community member), malicious gossip, and harmful acts and accusations that negatively impact the reputation of the school. As a matter of process, the Superintendent will review and assess the situation and inform the Board accordingly with details of the misconduct, to include a recommendation. In addition, should a parent at anytime demonstrate behavior that is not in accordance with this Handbook or Board Policy, upon the recommendation of the Superintendent, the Board is responsible for investigating and/or taking legal action for: 

• misconduct; 

• harassment; 

• dissemination of privileged information not deemed public; 

• disrespectful, culturally insensitive, or defamatory comments and/or communication; 

• inappropriate online activity; 

• actions that may damage the reputation of any registered Association member and/or the School; or 

• any activity that jeopardizes AIS-R’s status and/or licensure in the Kingdom of Saudi Arabia. 

Upon investigation and substantiation of misconduct, the Board shall reserve the right and final decision, by majority vote, to de-register a parent or group of parents (leading to a change of enrollment status for their child/ren).