Questions you should be able to answer!

• What are the main elements of conflict?
• Differentiate between classical and interactionist views of conflict!
• Identify the conflict as a process and define its stages
• Name some steps that may increase the possibility of finding win-win resolutions
• What is power? What are its types? and what are its basis?
• Identify some dysfunctional conflict management strategies

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Definition and Elements

Classical view vs. Interactionist view

• Is conflict good or bad?
• Is it so destructive all of the time?
• Can it be useful and productive?

Stages

• Is conflict an event or a process?
• What are the stages of the process?

Resolution Possibilities

Power Definition and Types

• What is power?
• The three TYPES of power!

The five BASES of power!

Learn about it ...

Power Needs

• How much power do you need?
• Are you sure?!!!

Conflict Styles

Differentiate between: Accommodation, Avoidance, Competition, Compromise, and Collaboration!

What not to do in Negotiations

Avoidance, Withdrawal, Imposition, Triangulation, and Manipulation

Absolute framing, Revenge, and Compromise