For customers using Booking.com

It has been confirmed that suspicious emails have been sent to Booking.com customers since May 24, 2024.

Dear Guest,

Our apartments are ready to receive you and we look forward to your arrival!

But there is one small problem. Your details that were used to make this booking have not been verified by the system.

In order for your reservation not to be cancelled, you should follow the link we have sent you. There you will be able to reconfirm your details and ensure that your booking is not automatically cancelled.

To confirm your booking, please confirm the details provided such as the booking price and credit card details within the next 14 hours.

First of all, please ignore the links in the emails sent from booking.com and Tengudaira Sanso.

At Tengudaira Sanso, we are working to understand the situation and deal with it while communicating with booking.com.

For inquiries regarding this matter, please contact us by phone.

Tengudaira mountain lodge is located in THE NATIONAL PARK. For this reason we use the water from the mountain, At this altitude we use completely natural water, at Tengudaira we would like to conserve the precious water from the mountain.

The water from the Tateyama mountains is a wonderful blessing of nature, we are the first people to use this natural resource, it then flows down the mountain to the city of Toyama.

After being used by the people of the city, it flows into the Japan Sea.

Since we live in the mountains we try our best to conserve this beautiful gift of nature, we try to keep the water as clean as possible.

We will try our best to make your stay as enjoyable as we possibly can and we hope you will make beautiful memories.

We ask all our customers to respect the mountain restrictions so as to conserve this beautiful resource as it is a unique and special place.

Due to this restriction showers and baths are restricted to evenings, we sincerely apologize for any inconveniences caused.