VIPs

VIP (Very Important Person) Program:

Every guest at Graylyn is special and will be treated with a commitment from our staff to receive unparalleled quality and personalized service. Many times there are high profile guests (VIPs) at Graylyn who may require a higher level of effort and focus on their particular needs and expectations. Internally, our team uses a system to identify the common characteristics and standards for VIP opportunities. Listed below are the categories to which staff at Graylyn can quickly recognize and adjust focus to meet various demands.   

V1: Distinct National/International Figure

Possible Guests: Presidents, Celebrities, TV/Movie stars

V2: Distinct Corporate/Political Figure/EG Guests paying Rack Rate for Premium Suites

Possible Guests: Corporate CEO’s, Professional Athletes, Published Authors, Television Personalities

V2W: Wake Forest VIP

Possible Guests: Board Members, WFU Speakers, Department Heads

V3: Impressionable Visit--Sales Site Visit or Leisure Guest (Wedding/Special Occasion)

Possible Guests: Travel Journalists, Potential Clients, Anniversary Couples, Bride & Groom

V4: Group Contact/Coordinator

V4A: Group Attendee VIP

V6: FYI

Butler research of Guest to determine VIP upgrade to V2W