From Graylyn’s Vision Statement, “We promise to create an environment that enriches the soul, stimulates the senses, and awakens the feeling of home.” To do this, every employee has to live out their promise to each guest. The Promise Card program is another way to motivate and recognize employees and coworkers by giving them a promise card. Each card contains one letter of the word P-R- O-M- I-S- E and has a Graylyn dollar value that can be redeemed for a Graylyn gift certificate. Cards can be redeemed in the Reservations Department and the redemption values are as follows: