Disaster Case Management 

Every disaster survivor should have a Disaster Case Manager 

Disaster Case Managers (DCM's)  are trained individuals who work together to assist disaster survivors  through the recovery process by developing an individual recovery plan for unmet needs assistance.  The case manager is a part of a team of stakeholders who communicate, collaborate, coordinate, and collaborate to assist with getting individuals and families to a pre-disaster state as possible.

How is eligibility for Disaster Case Management  Services determined? 

While RCDRC readily recognizes and acknowledges that many throughout our collective community have been impacted by Hurricane Matthew and other disasters in a myriad of ways, the services that we are able to provide are guided by a Triple E approach (Educate, Equip, and Elevate) in order to:

• prioritize the needs of those who were directly impacted by disaster;

• prevent the duplication of services;

• effectively and efficiently manage / coordinate access to limited resources and tools that are available to eligible disaster survivors

Most often eligibility for services is based on verifying documents like the letters that disaster survivors received from FEMA and from other agencies and organizations.   During the initial intake interview and an unmet needs assessment Disaster Case Managers work closely with survivors in order to determine eligibility for either information / referrals and or long-term recovery case management services on a case by case basis,  and provide either one or both services based on the polices and procedures of the organization they represent.  

Can a Disaster Survivor have more than one Disaster Case Manager? 

No. While every Hurricane Matthew disaster survivor should have a Disaster Case Manger (DCM) that can help them to gain access to available / eligible tools and resources, each disaster survivor must be assigned to only one Disaster Case Manager from either RCDRC or from another service provider.   Working collaboratively DCM's from both RCDRC and other service providers focus on preventing the duplication of services, fraud and abuse in order effectively and efficiently  coordinate / manage limited resources and tools that are available to eligible disaster survivors. 

Should I work with Disaster Case Managers at RCDRC or from another service provider? 

Disaster Case Managers employed by both RCDRC and other service providers are trained to provide a high standard of customer service and are are equally committed to serving our community.    Working collaboratively through the Long-Term Recovery Committee [LTRC] both Disaster Case Managers employed directly by RCDRC and those directly employed by other providers  mutually focus on providing the scale of service that is needed to effectively and efficiently address the enormous and widespread needs of disaster survivors throughout Robeson County.