2.0 – Empathy Module Overview

Introduction

Now that you’ve thought and shared about your wicked problem, let’s push your thinking by considering the problem from someone else’s perspective. In this module, we are going to engage Design Thinking’s first component: Empathy. This component is one that is foundational to Design Thinking because we only have one perspective… ours. With empathy, it allows us to view a wicked problem from the perspective of the people who are impacted by it. This empathetic perspective builds authenticity in Design Thinking and the responses to the problem that you’ll produce. In addition, Empathy as a component of Design Thinking is important to return to and consider throughout the whole process, because it keeps the people impacted by the problem our focus.

Design Thinking Objective

Students will be able to engage empathy by creating an empathy map connected directly to their wicked problem.

EdTech Objective

Students will engage a video-based assessment tool to learn along with a text before using a tool requiring them to apply that information to a cloud-based document hosted on an external website, which they will add to and then share it via a link.

Module 2 Activities

• • 2.1 – Complete a FlipGrid post and record a response to at least one classmate

  • 2.2 – Explore a video-based assessment about empathy

  • 2.3 – Read a text about empathy maps

  • 2.4 – Create an empathy map focused on your wicked problem from 1.4 Gallery Walk activity and post a link to it

2.1 – Being Empathetic

Directions:

Design Thinking’s first component is the empathy stage. Before we engage this stage, what does it mean to build empathy or to be empathetic? To complete this assignment, please first share your definition of the term and provide an example of person showing empathy or being empathetic towards another person, cause, or issue.

Access:

Direct link to this FlipGrid

2.2 – Exploring Empathy

Directions:

Empathy is a complex behavior, and this edPuzzle will break down the concept by first explaining empathy and then offering strategies to be empathetic. As you complete the edPuzzle, consider the question types and if you are able to engage the video’s flow or if you thought the questions made the video choppy. What is the ideal number of questions and time between questions for you to engage the video’s flow?

Access:

Direct link to this edpuzzle

2.3 – Read about Empathy Maps

Directions:

Now that you’ve taken time to review empathy, we are going to turn our focus to developing empathy maps focused on the individuals who are impacted by the wicked problem that impacts your professional practice, which you shared in the “1.4 – Google Slides: Digital Gallery Walk – What’s Your Problem?” activity. Before we create empathy maps, however, please take a bit of time to read Gibbons (2018) “Empathy Mapping: The First Step in Design Thinking” article, which was published by the Nielsen Norman Group.

Access:

Direct link to this article.

2.4 – Create an Empathy Map!

Directions:

Now that you have thought through who is impacted by your wicked problem, take it a step further and hypothesize what those individuals think and feel, hear, see, say, and do along with how the problem causes them pain and what they might gain if the problem was remedied for them. To complete this activity, please document these considerations using TUZZit’s Empathy Map tool. Once you click the link, you will next need to click “next” and then scroll to the right a few times until you see the Empathy Map template. Click the “Use” option to access the template.

When finished, add a link to your empathy maps in the comments box below! To access the link, you will need to click the green “Download Board Option” on the top right of the screen. Next, enter you email, and TUZZit will email you a link to your board. Paste that link into the comment box below.

Access:

Direct link to TUZZit’s empathy map.

https://board.tuzzit.com/board_space/96262009-bd72-42fa-82c9-9f9aa03d9403/capture.png?1586032906

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