Detailed Task/Competency List - Economics and Personal Finance

Post date: Sep 11, 2011 8:28:2 AM

Task 6120.008

Demonstrate effective speaking and listening skills.

Definition

Demonstration includes

• • communicating effectively with customers and fellow coworkers (e.g., avoiding the use of slang, being pleasant and helpful)

  • exhibiting public and group speaking skills

  • comprehending details and following directions

  • repeating directions or requests to ensure understanding (i.e., practicing active listening).

Process/Skill Questions

• • How do the professional standards and practices in your chosen field reflect the need for good speaking and listening skills?

  • How can miscommunication interfere with your performance in the workplace?

  • What resources are available to help you develop speaking and listening skills?

  • What are some potential consequences of having poor oral communication skills?

  • What do employers expect from job applicants and workers in terms of communication skills?

Related Standards of Learning

English

6.2

The student will listen critically and express opinions in oral presentations.

• 1. Distinguish between facts and opinions.

  2. Compare and contrast viewpoints.

  3. Present a convincing argument.

  4. Paraphrase what is heard.

  5. Summarize what is heard.

  6. Use grammatically correct language and vocabulary appropriate to audience, topic, and purpose.

7.1

The student will give and seek information in conversations, in group discussions, and oral presentations.

• 1. Use oral vocabulary and style appropriate for listeners.

  2. Communicate ideas and information orally in an organized and succinct manner.

  3. Ask probing questions to seek elaboration and clarification of ideas.

  4. Make supportive statements to communicate agreement or acceptance of others' ideas.

  5. Use grammatically correct language and vocabulary appropriate to audience, topic, and purpose.

7.2

The student will identify the relationship between a speaker's verbal and nonverbal messages.

• 1. Use verbal communication skills, such as word choice, pitch, feeling, tone, and voice.

  2. Use nonverbal communication skills, such as eye contact, posture, and gestures.

  3. Compare/contrast a speaker's verbal and nonverbal messages.

10.1

The student will participate in and report on small-group learning activities.

• 1. Assume responsibility for specific group tasks.

  2. Participate in the preparation of an outline or summary of the group activity.

  3. Include all group members in oral presentation.

  4. Use grammatically correct language including vocabulary appropriate to the topic, audience, and purpose.

Instructional Resources for Workplace Readiness Skills

Active Listening

This resource offers active listening techniques and scenarios.

Body Language

The basics of communication, focusing on techniques of nonverbal communication, are addressed here.

Building Effective Interpersonal Communication Skills

This self-assessment exercise is insightful and easy to use.

Effective Communication

A short paper on group speaking and listening skills is available here.

Positive Listening Experiences

Using the worksheet provided, students are asked to demonstrate effective listening skills while interacting with a class member.

Public Speaking and Communication Lessons and Worksheets

This site provides many links on public speaking and the related terminology and vocabulary.

Speaking to an Audience

This article provides tips for making an effective presentation to an audience.

Verbal Communication

This site provides links to 15 business communication articles.