FAQs

How do I update my name and address changes?

If you are a student, submit name changes to the local Registrar’s office. Employees should submit name changes to their local Human Resources representative.

Address, phone, and personal email address changes can be submitted online via myAntioch. 

I need help setting up my smart phone to receive Antioch, can you help?

The Help Desk can solve many connections issues, and the Gmail section of this site also provides set up instructions for multiple platforms.  However, your cell phone service provider or device manufacturer can also be of assistance to troubleshoot connectivity issues. Gmail also has a Help section under Settings is useful for troubleshooting and provides dozens of answers to common problems.

How do I clear the cookies and cache of my Internet browser?

Instructions for clearing your browser's entire accumulated cookies and cache are found here.  If you wish to be more surgical in your approach and only delete Antioch-related cookies and cache items (typically is preferable if only Antioch-related sites are the issue) the following should prove helpful:

I'm a student and I logged into Sakai and don't see my course site. Now what?

Commonly at the beginning of a term instructors are putting the final touches on their course sites, and the site may not be ready for students to access. Instructors have the ability to leave a course 'unpublished', thus invisible to students while they finish up final details. If you do not see your course site, first contact the instructor or your academic department and let them know you can't see the site. If you are informed that the site is already published, then there may be other issues. Contact the IT Help Desk.

I'm receiving Antioch email on my smartphone and tablet, but I'm having trouble sending email.  How do I troubleshoot the issue?

Google provides a troubleshooting guide.  Keep in mind that you should use IMAP, not POP, when setting up your email account for remote access.