Please make sure that the logged-in account is the email address of the domain you are subscribed to. If you are running Chrome with multiple Google accounts, please use the multi-account function of the Chrome browser.
The Chrome browser has the ability to manage multiple Google accounts. This feature gives you the flexibility to switch between accounts. Please use this function to register a Google account for Cmosy connection.
https://support.google.com/chrome/answer/2364824?co=GENIE.Platform%3DDesktop&hl=ja