Embedded Files
In this section:
In this section:
- Connecting to WiFi
- Chromebook Quick Fixes (Device specific)
- Account Quick Fixes
Common questions for adults assisting students
More in-depth FAQs from a student focused perspective
Information specific to non-district devices such as personal computers, tablets, or mobile devices.
Connecting to WiFi
Connecting to WiFi
Most of our online curriculum is cloud based (online based) and will need to connect to WiFi in order to function properly.
Note: You can "sign in" using your Google account but may not be connected to access materials unless you have an active WiFi connection.
To Connect to WiFi:
To Connect to WiFi:
District devices will automatically connect to WWCSD WiFi when in the district. You do not need to (and should not) change them to another network (ie Student, Staff, etc) while in the buildings.
District Chromebook (If not prompted when opening the device)
District Chromebook (If not prompted when opening the device)
Click the lower right "clock" area to open the menu
Click on the "Wifi" icon to see if you are connected (it usually says "Connected" or "Not connected"
If not connected, click the icon to add your WiFi info (May require a password depending on your personal set-up)
Tablet/Mobile Device
Tablet/Mobile Device
Click your device settings
Look for information about Connections or WiFi
Follow the instructions to add your WiFi info (May require a password depending on your personal set-up)
The WiFi icon (similar to above) should tell you if you are connected and to what network
Chromebook Quick Fixes
Chromebook Quick Fixes
ACCESSIBILITY ISSUES:
ACCESSIBILITY ISSUES:
All of these can be resolved by clicking on the lower right profile icon and choosing “Accessibility” or by choosing “Settings” and going to the “Advanced settings” Accessibility section.
Issue: The screen is dark and the writing/photos are light (similar to a film negative)
Issue: The screen is dark and the writing/photos are light (similar to a film negative)
Solution: Choose Accessibility → Uncheck “High contrast mode”
Issue: The screen is magnified bigger than the screen.
Issue: The screen is magnified bigger than the screen.
Solution: Choose Accessibility → Uncheck “Screen magnifier” (You may need to scroll all the way to the right to find the icon to click on Accessibility)
Alternatively the browser screen may be zoomed in too much. Press Ctrl + 0 to revert the zoom back to 100%.
Issue: The on screen keyboard keeps popping up.
Issue: The on screen keyboard keeps popping up.
Solution: Choose Accessibility → Uncheck “On screen keyboard”
KEYBOARD ISSUES:
KEYBOARD ISSUES:
Issue: The keyboard is not typing the key selected (ie pressing “x” displays “q”, etc)
Issue: The keyboard is not typing the key selected (ie pressing “x” displays “q”, etc)
Solution: Check the keyboard language. (It should be set to “US Keyboard”) Click the bottom right icon to display the menu:
If a keyboard appears, click on that and choose “US Keyboard” (as seen in the picture)
If no “keyboard” choice appears, click on the gear to go to “Settings”
Partway down the screen it will say “Device” and have a button for “Keyboard settings” (Choose this)
In the pop-up, choose “Change language and input settings”
Choose “US Keyboard” under the input settings. (You may also want to uncheck any other keyboards selected) and click done.
Exit the menus (either “Ok” to save or “Cancel” to exit)
DISPLAY ISSUES:
DISPLAY ISSUES:
Issue: The screen is rotated
Issue: The screen is rotated
Solution: Press “Ctrl”, “Shift” and “↻” – each time you do this it will rotate 90°
Issue: The screen is very dark/very bright
Issue: The screen is very dark/very bright
Solution: Press the one of the sun buttons at the top of the keyboard (5th/6th button from the right) until the screen gets to the correct brightness
The smaller sun will decrease the screen brightness; the larger will increase brightness.
The brightness keys will look similar to this symbol.
AUDIO ISSUES (CHROMEBOOK ONLY):
AUDIO ISSUES (CHROMEBOOK ONLY):
Issue: The volume doesn’t work/is too loud
Issue: The volume doesn’t work/is too loud
Solution: Press one of the audio buttons on the top of the keyboard (2nd, 3rd, and 4th buttons from the top right). The 4th button from the right is “mute.”
The speaker with line through it = mute; speaker with one line = volume down; speaker with two lines = volume up
This looks similar to the audio buttons on the chromebook.
Account Quick Fixes
Account Quick Fixes
***For the following recommendations, you will need to be signed in as the student's district account.***
***For the following recommendations, you will need to be signed in as the student's district account.***
Issue: The student's Clever badge doesn't work
Issue: The student's Clever badge doesn't work
Solution: Please contact the teacher. They will contact Instructional Technology to get the badge issue resolved.
In the meantime, the student can still get into Google.
If using a Clever enabled district chromebook - instead of choosing "next" click on "sign in with another account" (generally in blue text and located near the top of the startup box)
Type in your student's Google account (please don't forget the @wwcsd.org; passwords can be case-sensitive).
Clever may not work while the badge is not working. Instead open a new tab in the browser (it should open to Google.com)
Go to Google Classroom (if your teacher is using this) - either go to the "waffle" (square of dots in upper right) or go to classroom.google.com
Go to your student's class as normal to complete work or join the Classroom Meeting (if applicable)
Sample Clever Badge
Issue: The student’s account will not allow them to use a specific application or website that the rest of the class can use.
Issue: The student’s account will not allow them to use a specific application or website that the rest of the class can use.
Solution: You may need to do one of the following options to remedy the issue. Even though this is broadly related to the specific student account, it could also be affected by the device being used.
Try the following:
Update Google Chrome - Google Chrome is set to auto-update but depending on when an update is pushed through it may not have gotten to the student's device (for example - it was turned off so it can't update.)
Clear the browsing history/cache - cached files make it easier for websites to load; occasionally an older version is "saved" and can cause issues
Check the student extensions - extensions modify the browser/account; one may need to be turned off to work
Option 1a: check if Google Chrome is updated (Laptop/Computer)
Click on the three dots in the upper right of the browser screen
Scroll down to “Help” and choose “About Google Chrome”
Chrome will either start looking for an update (and possibly prompt you to reboot the browser) or it will say you are up to date.
Try the app/program again to see if it resolved issue
Option 1b: check if Google Chrome is updated (Chromebook)
Click on the clock to get to the device menu (generally in the bottom right) and choose the Settings gear
Scroll down to “About Google Chrome” in the left menu
Chrome will either start looking for an update (and possibly prompt you to reboot the browser) or it will say you are up to date.
Try the app/program again to see if it resolved issue
Option 2: Clear the cache/browsing history
Click on the three dots in the upper right of the browser screen
Scroll down to “More tools” and choose “Clear Browsing Data"
Choose how much to clear from the drop down (ie 24 hours, 7 days, etc). The initial basic option is fine; no need to use the advanced functions.
Try the app/program again to see if it resolved issue
Option 3: check Extensions
Click on the three dots in the upper right of the browser screen
Scroll down to “More tools” and choose “Extensions”
Uncheck any “unnecessary” extensions to disable them
Try the app/program again to see if it resolved issue
***Note: Some extensions are "grayed out" and unable to be toggled off. These have be installed by the district and should not be affecting the student negatively.***
For more assistance, contact the WWCSD Parent Tech Hotline at (734) 419-2278 or email communitytechhelp@wwcsd.net
For more assistance, contact the WWCSD Parent Tech Hotline at (734) 419-2278 or email communitytechhelp@wwcsd.net
When contacting either help source, please be prepared to give your student's name, school, teacher name and device type that the student is using (student ID, student email, and password may be helpful to know to expedite assistance.)
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