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This FAQ is to help guide you with getting your student logged on and working while we are in a virtual learning setting. The following are general questions that apply to different district applications. More information specific to students can be found on the Student Help page.
In this section:
In this section:
- Getting Signed-in
- The Clever Portal
- Google Apps
Click the buttons at right for more specific help.
More detailed information for students using district programs such as Google Classroom and accessing online curriculum
Getting Signed-In
Getting Signed-In
How do I access Parent Connect?
How do I access Parent Connect?
To sign into Parent Connect, you will need an ID number and a password.
If you do not have these, you can contact your student's building secretary.
How do I find my student's email address?
How do I find my student's email address?
Parents and students can login to Parent or Student Connect to find their email address. If you have problems logging into Parent Connect, please contact your building administrator for more assistance.
What is my student's district Google password?
What is my student's district Google password?
Please contact your student's teacher for more information.
How does my student login to the district Chromebook?
How does my student login to the district Chromebook?
K-5 Students: Your device will have the Clever login page.
To login to your device:
Turn on the Chromebook. (The power button is usually in the upper right or on the right side of the device.)
If you have a Clever Badge (QR code):
Click the blue “next” button (bottom right of the pop-up box)
Show your badge to the camera (the camera is on the top of the screen)
Wait for the green check mark - once you see that you are signed in. (Go to step 4)
If you do not have a Clever badge (QR code):
Choose “sign in with another account” (It’s blue text on the bottom left of the pop-up box)
Login with your district Google Account. (It might already have the @wwcsd.org already for you.)
You are logged in and ready to use the Chromebook. The Clever page may pop-up with helpful links to get you started.
Grades 6+:
To login to your device, enter your district Google account information. (It may already have the @wwcsd.org for you.)
Using a Clever badge (QR code) to log-on
How can my student sign in to use their Google account? (Desktop/Laptop)
How can my student sign in to use their Google account? (Desktop/Laptop)
Students can sign into Google only by going to Google.com and clicking "Sign in". This works from any browser and will allow the student to access the Google apps (such as Drive, Docs, or Classroom) but not import their personalized settings such as their bookmarks of saved websites or extensions. If the student is using a shared Chrome Browser it may connect their account to the active Chrome account (if someone is signed in - see below to see how.)
To utilize the entire account, it is recommended to sign into the Chrome browser:
Open Google Chrome.
Add a new user (Click the circle icon in the upper right next to the three dots. Click +Add, then "Add Person" if prompted.)
Sign into Chrome using your student's full email address and password.
Click "Link Data" to sync with the account.
Click "Ok, Got It" to finish logging in.
The student is now signed into their personalized Google account with synced bookmarks and extensions.
It is highly recommended to sign into Chrome if available when using Google accounts, as it keeps the accounts separated (ex: personal accounts separated from work/district accounts, etc).
How can my student sign out of their Google Chrome account? (Desktop/Laptop)
How can my student sign out of their Google Chrome account? (Desktop/Laptop)
If using a shared computer, it is recommended to sign out of Chrome and Google when you are done using it.
To sign out of the Chrome browser:
Open Google Chrome.
Click the profile image (Click the circle icon with a profile picture or letter initial in the upper right next to the three dots.)
In the menu, choose if you want to stop the "sync" (updating your account in real time) or remove the account from the computer (will not delete the actual account)
To stop syncing - Select the option " Sync is on" and on the next page choose "Turn off sync". Sync is needed in order to automatically update your account so you have access to the account on any device.
To remove the account access from the device - Select "Manage accounts". In the popup, choose the account tile that you want removed and in the upper right corner of the tile, click the triple dots and choose "Delete". This will not delete the actual account, just remove the current device's access to it.
The Clever Portal
The Clever Portal
What is the Clever portal?
What is the Clever portal?
Clever is a portal (landing page/homepage) that allows students to access different sites without having to login multiple times. It is primarily used by K-5 teachers.
All students can sign into the Clever portal by going to www.clever.com/in/wwcsd and choosing to sign in either using their Google accounts (which will work for all students) or if applicable, using a Clever badge.
Please be aware that some apps in the Clever Portal may work differently if using a tablet or mobile device.
For more information: Accessing Clever and Compass Learning Outside of School (information also available on main WWCSD page)
Can my student use their Clever Badge at home to login? (All devices)
Can my student use their Clever Badge at home to login? (All devices)
Please remember: All students can sign into the Clever portal by going to www.clever.com/in/wwcsd and choosing to sign in either using their Google accounts (which will work for all students) or if applicable, using a Clever badge.
Clever badges were given in school primarily to K-2 students. These QR code badges allow students (when on the Clever Portal page above) to show their badge to a camera (tablet, mobile, or webcam) and be automatically logged into their Google account. This requires the device to have a working camera for the QR code to be read. If your student does not have a Clever badge, they can still sign into Clever using their full Google email and password. This will allow students to access different integrated apps.
Please be aware that some apps in the Clever Portal may work differently if using a tablet or mobile device.
For more information: Accessing Clever and Compass Learning Outside of School (information also available on main WWCSD page)
Sample Clever Badge
Google Apps
Google Apps
What is the Google "waffle"?
What is the Google "waffle"?
When a user signs into Google/Chrome there is an icon in the upper right of the browser that resembles a 3x3 square that we refer to as the "Waffle". Clicking on the Waffle allows students (or any user) to access their Drive, Docs, Classroom, or other apps including online curriculum resources.
You may also see the waffle if you go to Google.com. Clicking on a link from there will prompt you to login to use that app.
Where can we find the Google Apps?
Where can we find the Google Apps?
Click on the Waffle to access their Drive, Docs, Classroom, or other Google apps.
If you don't see the app you are looking for, you may need to scroll down to view it.
You can also search for the app and click on the link; if you do this, the Google App will usually appear in the Waffle the next time you refresh your screen.
You can "click and drag" an icon in the waffle to reorder them (put them in an order that makes them easier to find.)
My student's teacher is using Google Classroom; how does my student use it?
My student's teacher is using Google Classroom; how does my student use it?
Google Classroom is a virtual classroom that allows teachers to post announcements, assignments, resources and more for students to access outside of the physical classroom. Please view our Google Classroom: Basics for Student Use Guide for more detailed information and videos how to use Classroom. Only district accounts are able to join Google Classrooms.
How do students access Google Classroom?
Students will need to open the Google Classroom site/app and sign in. Students will be given a class code from their teacher or invited by their district email. Once they join their class, they will be able to access that information from any device they are signed into with their district account.
Please note: if you are using a mobile device or tablet, you may need to download the Google Classroom app, as well as any other Google apps needed to edit or view different Google file types. It may be possible to open everything through your browser but as every device is different, not all files may be compatible without the specific app.
Google Classroom Icon
Students can click on this icon from the Google Waffle to open Google Classroom
Online Curriculum and Tools
Online Curriculum and Tools
Where can I find my student's online curriculum and tools?
Where can I find my student's online curriculum and tools?
Depending on the grade, students have access to different online curriculum tools.
All Grades:
Google Apps for Education (Classroom, Drive, Docs, Sheets, Slides, Drawings, etc)
Other programs as provided by building or teacher
Elementary (K-5) students:
SAVVAS (Science)
Studies Weekly (Social Studies)
Really Great Reading (ELA)
Middle School (Gr 6-8) students:
TSI (Social Studies)
HMH Into Math (Math)
PBIS Rewards
Middle School and High School Programs (Gr 6+):
Smartpass
Xello
For more assistance, contact the WWCSD Parent Tech Hotline at (734) 419-2278 or email communitytechhelp@wwcsd.net
For more assistance, contact the WWCSD Parent Tech Hotline at (734) 419-2278 or email communitytechhelp@wwcsd.net
When contacting either help source, please be prepared to give your student's name, school, teacher name and device type that the student is using (student ID, student email, and password may be helpful to know to expedite assistance.)
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