Central Mail Services

Welcome to the Central Mail division, your trusted resource for secure, cost-effective mailing and distribution services. We proudly serve state agencies with a wide range of mailing solutions from single letters to bulk packages.

Our goal is to simplify your mailing process and deliver reliable service that helps you stay focused on your core mission. 

Services Overview 

Incoming Mail Processing 

Mail Receipt & Sorting

• Incoming mail is received from USPS, private carriers, and couriers, then sorted for distribution to state agencies.

Mail Security & Screening

• All mail is inspected for potential threats, including hazardous materials or suspicious packages.

Mail Routing & Delivery

• Timely delivery to the appropriate state office or department.

Package Handling

• Small packages are processed and agencies are notified or coordinated with for pickup.

‼️Note ‼️

All mail addressed to ZIP code 25305 is delivered to the WVOT Central Mail facility, where it is sorted into department CMO (Central Mail Office) boxes.

Outgoing Mail Management 

• Mail Preparation & Metering
  Outgoing mail is weighed, metered, and postage is applied according to USPS standards.

• Bulk Mailing Services
  Handles all packages being shipped out of CMO. 

• Certified & Registered Mail
  Official documents can be sent with tracking, delivery confirmation, or signature requirements.

• USPS & Carrier Coordination
  WVOT ensures outgoing mail complies with postal regulations and coordinates with carriers for timely pickup.

Internal Mail Handling

• Interoffice Mail Distribution
  Delivery of forms, memos, and other internal documents between agencies.

• Courier & Special Deliveries
  Time-sensitive documents can be delivered via special courier services within state government.

• Address Standardization
  Ensures mail is properly addressed to avoid delays and undeliverable items.

Mail Service Costs

Agencies with a Central Mail Office (CMO) box may opt into mail pickup and delivery services by WVOT.

• Daily Mail Pickup (2 times per day, Monday–Friday): $175/month

• Flexible Service Options available — agencies may request pickup, drop-off, or both, depending on needs.