Get Support

Need support with Google? To access support specifically related to Google Workspace, WVOT if offering a multitude of channels for support.

Questions related to Gmail, Contacts, Calendar, and Drive

Examples – How do I create folders in Gmail? How do I create an auto signature? How do I set a Gmail out of the office reply? How do I create a Meeting? How do I locate my old contacts?

These are items that are not impacting your immediate work day, but are needed to enhance your experience and thus not critical.

Utilize the site to search for additional information about Google.

For additional support please call 304-558-9966 and select 5* for Google Support.

Operational Issues

Examples - You cannot log on to Gmail, your email has not migrated to Gmail, you cannot send or receive emails, your calendar has not populated, you cannot log on to Google Drive or Google Chat

Critical Issues - Contact the Service Desk 1-304-558-9966 and Press 5* for Google Support.
Non-Critical - Email ServiceDesk@wv.gov

Browser Options

If you experience issues with the Chrome Browser it is acceptable to use Edge or Firefox to access Gmail. Please report your issue, contact information and computer name if possible to ServiceDesk@wv.gov

WVOT IRM Information can be found here.

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