Frequently Asked Questions (FAQs)

The Project Sunrise Resource Site currently has a top 10 FAQs and a “Learning” link, but if you feel it’s not sufficient, please refer to the Google Workspace Learning Center.

E-mail encryption will be available after 7/19/2021 through the use of a tool called Virtru. This tool will have an associated license fee at the responsibility of the individual agency. The Chrome extension can be downloaded here: https://chrome.google.com/webstore/detail/virtru-email-protection/nemmanchfojaehgkbgcfmdiidbopakpp?hl=en-US and the instructions can be found here: https://support.virtru.com/hc/en-us/articles/360005820294

Yes, Google Workspace has compatibility to edit Microsoft formatted files without conversion. In addition, Google Workspace enables the conversion between the Microsoft and Google formats. Training resources highlight these features and you can find more information here.

Phase 1 is a transition from Microsoft Outlook to Google Gmail and it will occur as a "flip-switch." Outlook being turned off as the same time Gmail is turned on.

However, Project Sunrise will provide employees with a transition period where the other Google products are available while the employee still has access to the Microsoft products.

The Microsoft products are scheduled to no longer be available late 2021/early 2022. Agencies are instructed to submit a Business Impact Assessment for business functions with complex dependencies upon the Microsoft product, such as Microsoft Access.

Google Workspace has compatibility to edit Microsoft formatted files without conversion. In addition, Google Workspace enables the conversion between the Microsoft and Google formats. Training resources highlight these features and you can find more information here.

Employees will be granted access to Google Workspace based upon their project phase. Google Ambassadors and Early Adopters will be granted access in April and the remaining employees will be granted access in June.

Yes, various training resources are provided, to include both live virtual classroom training and recorded training sessions. In addition, training resources such as guides, cheat sheets, and short-format videos are already available on the Project Sunrise Resource Site - Learning Page.

Yes, most employees (exception "frontline" workers) will be assigned an enterprise license which includes meeting call-in numbers and recording capabilities for Google Meet. More information can be found here.

Google Workspace is compatible with Microsoft format files and will provide the functionality in most cases. However, for complex applications the agency is instructed to submit a Business Impact Assessment for business functions with complex dependencies upon the Microsoft product, such as Microsoft Access.

Outlook Shared mailboxes will become collaborative or delegated. More information and "how-to" can be found in the Shared Mailboxes in the resource from the Project Sunrise Resource Site under "Support" then "Find your shared mailbox".

From your inbox, perform a right-click on the email you wish to open and select "Open in new window" or hold Shift when clicking on a new email.

Old e-mail archive .pst files can be viewed using a web .pst viewer. Link to the tool to view .pst files is below: https://goldfynch.com/goldfynch-pst-viewer

Files can be shared directly from GWS and they can either retain their Google format or you can send the file as a PDF. Files can also be shared directly from the document via the “Share” option in the upper right corner of the document. For more detail: https://support.google.com/a/users/answer/9308759