In order to schedule your appointment we will need pictures of your unit/fireplace, and pictures of your gas supply.
Text us, 828-687-9002, with pictures, questions, and model/serial number of fireplace needing service
But I just need my pilot lit...
Does your appliance inlet match the fuel type you are burning?
Are your gas lines properly painted and in good condition?
Are your logs properly sized to the firebox?
Are all your clearance to combustibles met?
*Did you know those are unit specific?
Do you have a proper shut off valve?
Are you getting enough voltage to operate the unit?
Is your burner system in good condition?
Are there working batteries in your receiver and remote?
These are all questions we ask before we just clean the logs and light the pilot!
We inspect for gas leaks
We disassemble, clean, and reassemble your logs according to the manufacturers design
We inspect the firebox for any cracks or missing mortar, which could leak gas into other areas of the home
We test the pressure to determine how much fuel is coming to the burner, which directly impacts flame size and intensity
We inspect and replace the batteries in your control module
We ensure the damper opens and closes with ease and that the unit is venting properly
We check the condition of doors, glass, and screens
We replace any sand and rockwool that may have deteriorated over time
If repairs are needed we will send you an estimate for repairs as quickly as possible. If there are immediate concerns please let us know ahead of time.