Day One

Welcome to the WireNut team! We are excited to have you on our team and look forward to watching you grow here with us! Please go through the CCR day 1 assessment and follow the instructions for your self-paced training.

Our expectations of the CCR's is to follow the Customer Service process in order to provide consistent customer service

• Service Titan Training
  • Getting Started
  • CCR
    • CCR-Test Yourself
  • Dispatch
    • Dispatch-Test Yourself
• Log into the training page to go through the program itself.
  • Training page
    • Username is the first 3 of your first name and the last 3 of your last name. Password is the last 6 of your social.
    • Practice!
      • Create a call using your information, schedule for the following Monday in the morning window.
      • Reschedule the call for the following Thursday in the afternoon (Remember to notate all changes made to an account!).
      • Cancel the call entirely. Use the reason that another company came out already.
• What we do, and what don't we do

Proper flow of a call - covering all the bases

Listen to successful CCR calls (click to open)

Shadow a CCR while they book calls

IN DEVELOPMENT - Listen to CCR calls (booked & not booked) while keying in your own info into the training database at www.next.servicetitan.com

IN DEVELOPMENT - Mimic calls with a recording of a customer, where you're booking a call into next.servicetitan.com and your responses and being recording and graded

Take live calls as a CCR