Phoning

TRAINING APPOINTMENTS

Your success during your first week will be determined by the number of Qualified Appointments you do. It’s a numbers game!

More Appointments = More Orders = More Income

Show your BEST C.S.W. CUSTOMERS FIRST! BEST 5 CUSTOMERS FIRST WEEKEND!!!

Great Phone Tips

Tips to get more phone number

Spanish Phone Script

PHONE APPROACH:

• Hi (CUSTOMER NAME), this is . How are you? (Visit / catch up for a bit)

• I just started a new job so I'll be reading from a script, so bear with me for just a minute!

• The reason I’m calling is I just started a great, new job showing CUTCO.

• As part of my training, I’m required to put on some initial training appointments.

• (Smile) You don’t have to buy anything, because I get paid just to show it.

• I do presentations on ZOOM and you just need to be in-front of a computer at home.

• I need to do (GOAL #) appointments by (Monday) to hit my goal.

• So I wanted to schedule a call on (DAY) at (TIME) or would (TIME) be better for you?

FIRM UP (so they'll remember & know it's important)

• (REPEAT DAY and TIME) - Great! Thanks a ton!

• Do you have a piece of paper and a pen nearby? (Suggest they write it down)

• Will (SPOUSE'S NAME //or// YOUR HUSBAND) be available too?

• Awesome! I’ll send you a confirmation email with our ZOOM link. What is your E-mail address?

• (Smile) Thanks so much for helping me with this! I’m really looking forward to catching up. I know this doesn’t mean a lot to you, but it means a ton to me.

• I'm booking my appointments back to back to hit my goal, so are you sure this is a good time? Thank you so much!

• Great! I’ll email you the ZOOM link and I’ll text you a reminder, and then I'll open our zoom call at exactly (time am/pm) so please don’t forget about me! Thanks!

POSSIBLE CUSTOMER QUESTIONS

What Is CUTCO?

CUTCO is some high-quality things for the kitchen and a few outdoor items. I’m sure you already have tons of these things, but I get credit and paid just to show it to you. So, would__(time)__ or ___(time)__ be better for you?

I Already Own CUTCO - (this is VERY positive and we definitely want this appointment!)

That’s great! How long have you had it? (listen). Awesome, well like I said, I am doing it for the training and I’d love to get your opinion and maybe some pointers. Plus, I get paid anyway. So, would __(time)__ or ___(time)__ be better for you?

That Time Doesn’t Work - (offer two new times)

Is that a bad day or just a bad time? So, how about ___(day)____ at ___(time)___ or would ___(day)____ at ___(time)___ be better?

I’m Really Busy

No problem, I’m really busy too, but I really need to do __(goal #)___ appointments by __(deadline)___, and I can make sure to keep it short. Is that a bad day or just a bad time? So, how about ___(day)____ at ___(time)___ or would ___(day)____ at ___(time)___ be better?

How Long Does It Take?

It's hard to know exactly since some people have a bunch of questions. Just the presentation part is about 45 minutes. After that, it’s kinda up to you. So, which time would be best for you, ___(day)____ at ___(time)___ or ___(day)____ at ___(time)___?

STACIE'S PHONE JAM - USING THE PHONE APPROACH WORD-FOR-WORD...