1. Follow this Outline.
2. Show Qualified Customers.
3. Smile and Have Fun!
Send the confirmation email the night before the demo.
Send reminder text the morning of the demo.
Open ZOOM (HOW TO MAKE A ZOOM)
Send customer meeting access code from app 5 minutes before demo
Always ask your customers to be in their home for the demo (not from Starbucks, not driving around, not at work, etc).
Smile and present with a positive mindset - Customers can sense your belief!
If customer asks for prices in the middle of your demo, say: “I don't want to give away the end of the movie, I’ll go over all the prices at the end!” :-)
Smile, be patient and help customers through any technical issues.
Follow this outline word for word. Read and Smile! 😁
Present to couples together (so they can make a decision together) NO GUYS ALONE
Make sure they're both in front of the screen (so they can follow along your presentation)
Still Do FULL Presentation: It’s great practice! Many customers forget the important details!
CUTCO owners love upgrading to sets, adding accessories, and buying gifts!
Closing Process: At the bottom of the Gifts and Accessories, there is a section called “Closing for CUTCO Owners” which shows you how to create a “CUTCO Wish List”
(Recommended 5-10 minutes)
(Get to know them or catch up / Ask a lot of questions before getting started! Keep conversation focused on your customer. People like to talk about themselves)
If customer isn't on Zoom on time call them and say " All you need to do is click the zoom link that I emailed you."
Before we get started, have you downloaded the app I sent you?
If Yes: Please ONLY answer the first TWO questions, not the 3rd question yet.
If No: Please click the link I texted you, download, and type in my rep number and the meeting code. (Need help?? Troubleshoot here)
I have some questions for you to help me customize my presentation, and to help my manager keep track of my appointments! I'll share my screen.
(Screen Share the questions from the Pre-Questions tab on TRAININGAPPOINTMENT.COM and have fun with completing the form. Listen closely to their answers, ask questions, and learn about THEM. You’ll do a better presentation the more you know.) (HOW TO SCREENSHARE)
OK, Great. Thanks for that.
For my first 10 days, I need to "clock-in" real quick to let my office know I'm starting a demo. (Call Trainer. Speaker Phone. Introduce)
Mrs. _____, thank you so much for taking the time to see my presentation — it really means a lot.
Let me tell you a little bit more about me and why I am doing this job ... (School/Major, Hobbies, Family, Dream Job)
Example: I’m a student at (_____________), and I’m studying (____________). After I graduate from college, I’m planning to (_________________).
OK - let me know when you see two slides side by side - The white slide on the left says "Thank you for helping me reach my goals!" Do you see those two slides? Okay we're off to a good start! :-)
Mrs. _________, do you mind if I share some of my goals with you?
Well... As you can imagine, a lot of my friends are just laying around watching Netflix right now, but I'm using this as an opportunity to build my resume and gain some new skills, so I really appreciate you seeing my demo.
I’m working with Cutco because... (Skills / Experience / Resume / Future) ____________________________________________________________________________________________________________________
(Fast start only): Since I'm in my first week on the job, I have a ONE TIME contest and I have a goal of selling __________. That's a pretty big and scary goal for me, but I'm committed to working hard and giving it my best effort! So if you see ANYTHING that you might want to get, give me a shot to give you a super special friends and family deal that's so great that you'll be excited to take advantage of it.
Through CUTCO, I can earn a President’s Club letter, which will look great on my resume.
(FT students): I also have a chance to earn an All-American Scholarship for top preforming reps to help with school.
Ms. _________, since I'm new, I’m going to be following my outline. Is that okay?
Like I mentioned on the phone, you don’t have to get anything, BUT if you see something you like, you can get it today. Not only would you be getting a great product, you would be helping me toward my goals!
CUTCO is a great investment because it saves time and money. You can get pre-packaged SETS or you can customize something and we have tons of accessories and gifts.
Some customers have asked if our business is struggling because of the quarantine and the recession, but it's actually the opposite. During recessions, people don't stop spending money, they just stop wasting it on cheap stuff. When times are tight, people tend to invest in things they know will save them money and last them a long time.
Because of quarantine, people are preparing more meals at home, and as a result, CUTCO is in very high demand and were up over 60% in 2020 compared to 2019! Last year was our best year in history at over $300 million in sales.
Here's another question: Whenever you prepare food at home, do you do it because you HAVE to do it, you LIKE to do it, or LOVE to do it?
Great! You're going to LOVE CUTCO!
The first part of my presentation is a short video, just under 7 minutes. It shows the quality of CUTCO, and after that, I’ll show you the TOOLS in our basic set. I need you to have a pen and paper because I'm gonna give you a quiz at the end... Just kidding! But you do need the paper to jot any questions or notes during the video. Let me know when you have a pen and paper ...
OK, A few things to know:
1) In this video these are all real customers. Some of them have had CUTCO for decades.
2) Notice the Forever Guarantee. This is one of the reasons we are the top-selling brand in North America.
3) When the video is done, I'll ask what impressed you most. So it's ok to jot down any notes or questions.
OK, so what impressed you MOST with what you saw?
(Acknowledge what they say... it's ok to have a conversation here)
(Double-D®, handle design, type of steel, handle materials, forever guarantee, etc.)
CUTCO is one of the only products that you buy once, use every day, and never have to replace.
There are a few parts to the forever guarantee. With the forever performance and sharpness guarantee, you can have your Cutco fixed or sharpened for free, forever, either by sending it back to the upstate New York factory or calling our local office!
And with the 15 day return policy that starts when you receive your product, if you don't think it's worth every cent you paid, we'll take back anything that you don't love, and give you a full refund! The 15 days is actually 15 business days, so it's 3 full weeks!
We have two larger set options for customers who LOVE to cook, called the Complete Set and Family Set.
But, I’m going to start with the tools in our BASIC SET, which is the MOST POPULAR. It’s called the HOMEMAKER+8. It has the minimum number of tools to do 100% of the jobs in your kitchen as efficiently as possible.
It’s the best value for the average family and it starts with YOUR... (next slide)
Paring Knife (2 3/4”) (Slide 3)
This is CUTCO’s “Air Knife” because it’s only used in the air. It has an extra-long handle to make peeling and paring more comfortable and safer.
Play the video and read
You’ll use this for small jobs in the air like apples, strawberries, bananas, and kiwis! What would you use your paring knife for? (listen to customer and let them respond)
But it's never on the cutting board, that’s why you have your…
Trimmer (4 7/8") (Slide 4)
This is your “Small Utility Knife” for small fruits and veggies. Watch this and you'll see how smooth this is.
You’ll never smash a tomato ever again! It's also great for cucumbers, oranges, lemons, and limes and awesome for slicing raw chicken into strips.
There are 3 different color handles; the black, white, or red handle. Which color do you like better? (listen to customer and let them respond)
Great choice! The ________ is nice.
Everyone loves the versatility of the Trimmer, but it's not used for spreading or serving, that’s why you have your…
Spatula Spreader (5") (Slide 5)
The wide, flexible Double-D® edge allows you to cut, spread, and serve sandwiches, bagels, lasagna, and cake! It's perfect for getting peanut butter out of a jar or brownies out of the pan. And it's the best avocado knife because you can cut it, get the pit out, and spread with all one tool!
What would you use this one for? (listen to customer and let them respond)
Perfect! But you'll never use it on meat or large vegetables, that’s why you have your...
Petite Carver (6 3/4”) (Slide 6)
This “Medium Utility Knife” is your everyday meat knife great for carving chicken and small roasts. It’s also great for large summer fruits and tough vegetables. Wait till you see this one glide through a pineapple!
The Turning Fork has three sharp tines make it easy to turn meats and veggies while cooking, get pickles and olives out of jars, and turn bacon!
None of the tools we've seen so far are used for larger foods, that’s why you have your...
Butcher Knife (8 1/8") (Slide 7)
This “Heavy Duty” knife protects your other knives because it's the only tool in the basic set strong enough for large melons, hard squashes, and larger meats. It the best for separating frozen foods too.
This is like the warrior in your basic set, what would you use your butcher knife for? (listen to customer and let them respond)
Great! But it’s not a chopping knife, that’s why you have your...
Petite Chef (7 5/8”) (Slide 8)
The high knuckle clearance makes it comfortable & safer for dicing, mincing, and chopping. This is your “Delicate Chopper” and it's great for the 6 S’s—soup, salad, stir fry, stew, stuffing, & salsa!
Chef knives are for chopping, but not for slicing back and forth; that’s why you have your...
Slicer (9 3/4”) (Slide 9)
It’s the best bread knife in the world, but it's great for way more than just bread. This is the longest of all the Double-D® edges and it's great for cutting cakes, shredding lettuce, and slicing boneless meats.
What would you use your slicer for? (listen to customer and let them respond)
Now the SLICER is not for anything with a bone; that’s why we have your...
Master Carving Set (9") (Slide 10)
It’s like your “Spare Tire”. You won’t use it every day, but you’ll be glad you have it!
You’ll need it for your BBQ, big roasts, and family occasions. Having both forks in the set is important; the turning fork that you saw earlier picks food up while this carving fork holds meats down and it's wide enough to go around bones.
Can you see how over a lifetime you’re going to use every tool in your basic set? (listen to customer and let them respond)
TABLE KNIVES (Slide 11)
To complete your set, these are your awesome Table Knives! This is CUTCO's number one selling tool because people always get several at a time and they are used for every meal: breakfast, lunch, and dinner. The wide blade and rounded tip makes it safer and great for spreading, but with the Double-D® edge, it cuts like a steak knife!
We recommend two Table Knives per family member so you don’t have to wash them after every meal and for when you have guests for dinner.
Let’s see how our Table Knives work on some tough leather... (Play Leather Video - then next slide)
STEAK KNIVES (Slide 12)
For customers who like the feel of a larger "steakhouse style" STEAK KNIFE, our two larger sets - the Complete Set and Family Set come with the option for steak knives instead of table knives.
The 'Signature' Set comes with 10, and the 'Complete' Set comes with 12, so these sets are perfect for the holidays or when you have company over, or if you just don't want to run the dishwasher constantly, you'll have some extra table knives or steak knives.
Do you see the different STORAGE OPTIONS? (Slide 13)
Mrs. ______, it would be dangerous to have really sharp knives floating in a drawer. Our sets come with a solid oak woodblock which are pressure treated and sealed so they'll always look great and stay sanitary on your counter! We also have STORAGE TRAYS for the drawer or on a wall.
If you were considering a set today, are you more of a block person or a tray person?
(listen and respond to answers)
ENTERTAINER PACK (Slide 14)
To complement your Homemaker Set, we also have incredible GADGETS.
Our 4-piece Entertainer Pack has comfort-grip handles and is, of course, forever guaranteed.
Your Cheese Knife has large holes so cheese and starchy-sticky foods don't stick to the blade. Many customers say this is great for potatoes.
This is the greatest peeler on planet earth. It peels both ways, forward and backward.
Your CUTCO ice cream scoop is made of a special material that makes it's easier to scoop hard frozen ice cream. It's pretty handy for scooping seeds from melons and pumpkins.
The pizza cutter, is guaranteed forever, the blade comes out for easy clean-up, and it's safe for kids because it's the perfect weight of carbon steel to go through crusts, breads, and shells!
SUPER SHEARS (Slide 15)
But, we saved the best for last! The most famous tool that we make are the SUPER SHEARS. This video has narration so I'll make sure my sound is on.
PLAY VIDEO
They're pretty impressive, right? And did you see how the two blades come apart for cleaning!
You'll use them for opening those hard plastic packages from Costco and also for opening bags of chips, cutting cloth, herbs, broccoli, so many uses.
What would you use the shears for?
Mrs. _______, let me review why so many people choose to invest in CUTCO:
You’ll always have sharp American made knives that are comfortable, safe, and sanitary.
CUTCO is guaranteed forever so it would be the last set of knives you’d ever buy.
And CUTCO saves a lot of money! Most customers who buy Cutco eat out less.
If that saves just $60 a month, it’s $720 saved this year—Over 25 years you’ll save $18,000!
There are several reasons why so many customers choose sets: (READ SLOWLY)
Sets have the right tool for the right job.
Sets have a built-in discount so it’s more affordable.
Sets come with a FREE cutting board and other FREE bonuses.
Sets are much SAFER because they come in a block or tray.
And we have interest-free monthly investment options so you don’t have to pay for it all at once!
CLICK HERE FOR NEXT PAGE -> Presenting the sets