About Me

Throughout my career, I have been a part of several retail and consumer industries, progressing from an individual contributor to a district manager and now a field consultant for direct-to-consumer retail operations.

I have provided organizational leadership for individuals and teams, resulting in greater performance and productivity. I enjoy developing interpersonal relationships, leading to greater brand delivery and operational adaptation. My leadership style fosters improved performance results, leading to increased operational efficiencies and ideal outcomes for profitability, customer experience, and market share. My ability to perform transformational improvements has resulted in optimal emotional outcomes for employees and customers, creating a perception of authenticity and appreciation.

My goal is to be of service. My success is seeing my company, team, and customers be successful. I want to provide actionable influence, creating a culture of leadership, instilling the same genuine traits of service, integrity, and humility.

The Master's Degree in Organization, Learning, and Technology has provided greater knowledge and experience for my current field as a business consultant. My goal is to use this degree for continued growth in my field, demonstrating value-driven expertise for the performance growth opportunities of individuals and organizations through change management strategies. My ability to be a servant leader will be instrumental in my continued growth, helping others through the training, learning, and development skills I have obtained.

Work Experience

AREA BUSINESS CONSULTANT, RETAIL OPERATIONS

The UPS Store - Area Development, San Antonio, TX

Oct 2020 ‐ Current

• Provide brand support and retail operations consulting for franchise owners of The UPS Store, Greater San Antonio Area

• Compliance evaluator, instilling best practices and maintaining brand standards for imaging and merchandising

• Assess KPIs and P&L trends, increasing gross profit, optimizing expenses, and growth planning for ownership scaling

• Implement customer experience strategies through digital convenience and value-added relationships increasing customer attraction, retention, and net promoter score

• Facilitate new store launches, including brand onboarding, management development, and retail operations training

• Foster relationships with franchise store staff, corporate support, and vendors to resolve operational efficiency gaps and customer experience deficiencies

• Project Manager, multi-store conversion for point-of-sale technology and Microsoft Dynamics 365 retail applications

DISTRICT MANAGER

Mazda North American Operations, Denver, CO

Apr 2017 ‐ Oct 2019

• Consultant and growth strategist for dealership territories, increasing market share, customer experience, and profitability

• Change agent for organization development and customer journey process implementation of both digital and in-store experiences resulting in greater brand value, increased revenue, and customer retention

• Established performance targets for each location, developed action plans, and provided tools, training, and mentoring to attain or exceed revenue objectives, customer experience goals, and retention metrics

• Partnered with executives, vendors, and corporate support for process change readiness and execution of brand programs

• Analyzed KPIs, created reports, and implemented personalized strategies to improve operations and brand alignment

• Project Manager for new dealer onboarding and store opening checklists, launch meetings, and personnel training

ASSISTANT BRANCH MANAGER

Enterprise Rent-A-Car, McAllen, TX

Apr 2011 ‐ Apr 2017

• Customer facing manager focusing on profitability, customer service, employee development, and vehicle operations

• Mentor and trainer for management trainees; focus on brand onboarding, sales productivity, operational efficiency, and management techniques