ASPE Assist provides 24h/7 counseling services to all U.S. Fulbright grantees while they are on their grants in their host countries. Fulbright ASSIST is designed to augment the health benefits that are concurrently provided through ASPE.
ASPE Assist is available to provide support to Fulbrighters in urgent and non-urgent situations. Previous grantees have found calling ASPE Assist to be helpful and reassuring.
Phone: +1-833-963-1269 or +44-20-3859-4463
Scholars : ASPEsupport@anvilgroup.com
Students: Anvil_aspesupport@everbridge.com
Please note that each grantee is allowed six free sessions with ASPE Assist. If further assistance is deemed necessary, the grantee will need to obtain permission from ASPE/Seven Corners to get more sessions, or will be directed to identify services in the host country. At the Fulbright Commission, we are not informed of grantees' calls to ASPE Assist unless it is believed that the grantee is a danger to him/herself or others.
For more information:
Students — https://us.fulbrightonline.org/current-fulbrighters/aspe-assist-24-7-support
Scholars — https://fulbrightscholars.org/us-scholar-grantee-resources/aspe-assist-us-scholars
To identify counseling services in France, we direct you to the list compiled by APUAF of English-speaking mental health professionals in France (see the PDF in the footer). Note that we cannot personally recommend any of the listed resources on this document.
Otherwise, here are some other resources:
International Counseling Service (ICS) is a non-profit association with a professional, multidisciplinary staff, was created to help the English-speaking community in Paris in a variety of areas including: crisis counseling for families and individuals; individual and group counseling, and help with family planning.
SOS HELP: 01.47.23.80.80
An English-speaking crisis hotline: 3:00 p.m. to 11:00 p.m. The caller only pays the cost of the call.
A list of support groups can be found here.
For students only: https://santepsy.etudiant.gouv.fr/. Get 12 free sessions with a psychologist participating in the program.
Cnaé, a platform for student well-being from the Ministry of Higher Education: La Cnaé, un nouveau service dédié au bien-être des étudiants | Étudiant.gouv (etudiant.gouv.fr).
For students throughout France, university student health centers often offer counseling sessions. See also BAPU (Bureaux d'Aide Psychologique Universitaire ).
Nightline is a free student to student support line (phone or chat), with services available in French or English. For students in Paris, Saclay, Lyon, Toulouse, or the Pays de la Loire region.
For residents of the Cité Universitaire in Paris, the International Social Center (Relais Social International) offers social and psychological support services. There are individual appointments available with social workers and psychologists, as well as a drop-in well-being clinic on relationship counseling, food and sleep problems, and addictions.
For more resources for international students, see Campus France.
Otherwise, to find an independent psychiatrist or psychologist, follow the same steps outlined on the page on Healthcare in the section "How to find a doctor." Many professionals offer telehealth appointments.
"For ETAs, make sure to lean on your professor référent as well as the other teachers in your lycée. Any time I needed help with banking, medical issues, or even trauma issues they were all so supportive and knowledgeable. When things seem difficult and overwhelming due to cultural differences, someone from the culture really helps make things seem more normal for me."
— 2019-2020 Fulbright English Teaching Assistant
"Stay in touch with your family and friends back home, it will help when it gets difficult. To that end, build a relationship with your Fulbright cohort. Some of my most enjoyable times were with other Fulbright grantees."
— 2019-2020 Fulbright Advanced Student
The following text is adapted from "Facing Culture Shock" (2018), UK Council for International Student Affairs.
Culture shock is very common among international students and scholars arriving in France. You will notice differences between the way things are done in France and what you are used to in the US. These include teaching and learning styles, codes of conduct and conversation, and of course the French language. This can be frustrating and disorienting at first, as even something simple like buying a metro pass needs figuring out.
You will soon learn the new "rules" to get by, but it may be reassuring to know that it's perfectly normal to find it hard at first. As suggested by the Fulbright alumni quoted above, make sure that you are reaching out to fellow Fulbrighters and your social circles for support. If you have needed professional mental health services in the past, make a plan before leaving to continue your care once in France (see the information at the top of this page on counseling). The experience of culture shock -- especially being away from familiar people, places, and resources -- may exacerbate prior mental health issues.
"Culture shock" describes the impact of moving from a familiar culture to one which is unfamiliar. It includes the shock of a new environment, meeting lots of new people, learning the ways of a different country, and having to interact in a new language. It also includes the shock of being separated from the important people in your life, maybe family, friends, colleagues, professors: people you would normally talk to at times of uncertainty, people who give you support and guidance. If you are tired and jet-lagged when you arrive small things can be upsetting and out of all proportion to their real significance.
The following are some of the elements that contribute to culture shock:
Climate
You may be used to a warmer climate, or you may just find the grayness during the winter months challenging.
Food
You may miss food items and dishes from back home.
Language
Constantly listening, speaking, reading, and writing in a foreign language is tiring. You may miss the ease of interacting in English, even if you are a fluent French speaker.
"Rules" of behavior
Every culture has unspoken rules which affect the way people treat each other. These may be less obvious but sooner or later you will probably encounter them and the effect may be disorienting.
For example, it is considered to be impolite not to greet salespeople or shopkeepers with "Bonjour Monsieur/Madame" before asking a question or requesting a service. You may be reprimanded by your interlocuter for not doing so.
Values
Cultures are built on deeply-embedded sets of values, norms, assumptions and beliefs. It can be surprising and sometimes distressing to find that people do not share some of your most deeply held ideas, as most of us take our core values and beliefs for granted and assume they are universally held.
As far as possible, try to suspend judgment until you understand how parts of French culture fit together into a coherent whole. Try to see what people say or do in the context of their own culture's norms.
This will help you to understand how other people see your behavior, as well as how to understand theirs. When you understand both cultures, you will probably find some aspects of each that you like and others that you don't.
For example, in France, an important value is "laïcité" (secularism). Coming from the US, where religion is so much a part of everyday discourse and identity, it may be challenging to adapt to a society that considers religion to be a private matter.
Having to start over
It can be disorienting have to start from scratch. Back in the US, you have a bank account, know where to find healthcare or shop for groceries... In France, you have to start all over again all at once...and in a foreign language to boot. It can be draining, confusing, and frustrating, especially when you have work or homework to get on with at the same time.
The process of culture shock can be illustrated by a model known as the "W" curve. This may not relate entirely to your experience, but it can be useful to see an example of the different stages fellow Fulbrighters mat be experiencing.
Honeymoon
When you first arrive in a new culture, differences are intriguing and you may feel excited, stimulated and curious. At this stage you are still protected by the close memory of your home culture.
Distress
A little later, differences in the culture may make you feel confused, isolated or inadequate as cultural differences intrude and familiar supports (such as friends or family) are not immediately available.
Reintegration
Next you may reject the differences you encounter. You may feel angry or frustrated, or hostile to the new culture. At this stage you may be conscious mainly of how much you dislike it compared to home. Don't worry, as this is quite a health reaction. You are reconnecting with what you value about yourself and your own culture.
Autonomy
Differences and similarities are accepted. You may feel relaxed and more confident as you become more familiar with situations and feel able to cope with new situations based on your growing experience.
Independence
Differences and similarities are valued and important. You may feel full of potential and able to trust yourself in all kinds of situations. Most situations become enjoyable and you are able to make choices according to your preferences and values.
Though culture shock is normally a temporary phase, it is important to know there are things you can do to help so that some of these worrying effects can be minimized.
Simply understanding that this is a normal experience may in itself be helpful.
Have familiar things are around you that have personal meaning, such as photographs or ornaments.
Prepare dishes from home to share with people around you.
Take regular exercise. As well as being good for your health it can be a way of meeting new people.
Make friends with other international students and scholars.
Be prepared to take the first step and find activities which will give you a common interest with the local community, such as sports, music, or volunteering.
Take advantage of help offered. It could be calling ASPE Assist, seeking out mental health services at your host institution, or saying yes to an invitation from your host teacher/fellow student or scholar.
Participate in the regular well-being check-ins with Fulbright Commission staff.