In 2001, the Befrienders began their mission to support the people detained in Yarl's Wood. They aim to increase a detainee's connection with the outside world, to reduce feelings of isolation, and to support their emotional well-being. The Befrienders connect detainees with a volunteers from the local community. Currently, around 60 volunteers work with the Befrienders. Volunteers speak different languages and practice different religions. Many provide detainees with basic necessities like clothes, underwear, footwear, and phone credits. Volunteers also organize social events for detainees in collaboration with Serco. All of them are dedicated to supporting and comforting detainees.