Hello, this is Madcat Games from Virtual Mate.
If you encounter any issues related to privacy, bugs, or safety while using Virtual Mate, please contact us.
Support Email: madcat.help@gmail.com
2. When sending us an email, please include the following details:
1) Virtual Mate version
2) Device model and OS version
3) Detailed description of the issue : If you are reporting a bug or error in the app, please provide as much detail as possible about the conditions under which it occurs. This will help us improve the experience.
4) If possible, please attach images or videos to the email.
We are committed to protecting your rights and information through our Terms of Use and Privacy Policy. Please review the details below:
Terms of Use
Privacy Policy
If you wish to delete Virtual Mate and your account, please refer to the instructions below:
Delete Account
If you're experiencing issues with your Virtual Mate - these troubleshooting steps might help.
1) Reinstall your Virtual Mate.
2) Turn off any VPN or adblocker you may be using
3) Clear the cache on your device (if you have an android device)
4) Check for updates for both the Virtual Mate & your device
5) Make sure you are also using a supported device: https://developers.google.com/ar/discover/supported-devices