Ever feel like your workplace communication is a game of broken telephone? You say one thing, but by the time it reaches the last person, it’s completely different. That’s because the way information flows in an organization matters a lot. As a manager, the communication pattern you use can shape everything from productivity to teamwork. Whether you’re running a tight ship with a chain network, keeping things casual with a star pattern, or directing traffic with a wheel setup, the way messages move through your team makes all the difference. Let’s break down these patterns and how you can use them to keep your workplace running smoothly.
Vertical networks are a communication type within organizations that involve direct communication between a manager and employees. This communication type goes both ways, either up or down. It goes level by level through the organization. It's advantages are that it "ensures clear communication channels", but one of the disadvantages is that "communication may take longer to reach higher levels."
A wheel network has all communication centered around a central individual. Managers will often use this communication method to make sure that they are the ones that information comes through. This method promotes clear communication and quick distribution of information. This method can also create a bottleneck as it depends heavily on the individual. If there is a manager who is easily overwhelmed it may not be the method for them to use.
Chain networks are a type of hierarchical communication. Information comes from the CEO and disperses down throughout the variety of levels of the organization. This method has a clear structure but can become time-consuming and messages can become distorted; similar to a game of telephone. The more levels there are to pass a message along, the more it can come back with the wrong meaning or intention, which makes it easier to use in smaller companies. Despite all of this, it still is one of the most common methods used in an organization.
The Y network is a hierarchical communication structure commonly found in organizations with a chain of command. In this pattern, information flows from a central authority, such as a manager, down to subordinates. The person at the fork of the "Y" plays a critical role in controlling how messages are transmitted both upward and downward.
However, one of the key drawbacks of the Y network is the lack of direct communication between lower-level employees and higher authority figures. This can lead to communication breakdowns, as managers may not receive feedback on whether their instructions were clearly understood or correctly implemented. Additionally, the risk of message distortion increases as information passes through multiple levels, making it difficult to ensure accuracy and consistency in communication.
In most setups, communication within each department follows a chain of command, and cross-departmental communication typically occurs through department heads or designated liaisons, aligning with the Y-network pattern .
Like chain networks, the circle communication pattern includes a hierarchy but follows a circular movement instead of a chain. Messages pass from person to person, but only from team members adjacent to each other or in similar positions in the work environment. Group leaders are responsible for passing information on among their members, which gradually spreads throughout the workplace. Also similar to chain networks, communication can be misconceived and skewed over time.
Think of star pattern communication as your workplace’s secret sauce for smooth and efficient info flow. In this model, all communication channels funnel through a central point (usually the manager), ensuring that everyone stays in the loop without confusion. This structure helps managers stay on top of important updates, quickly address issues, and ensure nothing falls through the cracks. It also makes it easier to troubleshoot problems since communication is centralized, and everyone knows exactly where to turn for answers. Clear, organized, and streamlined—star pattern communication keeps teams running like a well-oiled machine.
At the end of the day, great managers don’t just send messages—they make sure they’re heard and understood. Whether you need the control of a wheel network, the structure of a chain, or the flexibility of a star, picking the right communication style can mean the difference between a well-oiled machine and total workplace chaos. So, take a step back, look at how your team communicates, and adjust as needed. Because when communication flows smoothly, so does everything else.
Sources:
Vertical Networks:
https://www.ring4.com/blog/types-of-business-communication
Wheel Networks:
https://assignmentpoint.com/wheel-network-in-business-communication/
https://www.linkedin.com/advice/0/what-advantages-disadvantages-wheel
Chain Networks:
https://uvu.grlcontent.com/orgbehav/page/topic8learn#topic8preview
https://iconscout.com/illustration/man-whispering-in-womans-ear-8636148_6873311
Y Networks:
https://notesleu.com/communication-structure/
https://www.communicationtheory.org/wp-content/uploads/2012/08/y-pattern.jpg
Circle Pattern:
https://uvu.grlcontent.com/orgbehav/page/topic8learn#topic8preview
https://www.istockphoto.com/illustrations/communication-styles
Star Pattern:
https://courses.lumenlearning.com/wm-organizationalbehavior/chapter/types-of-communication/