Effective Date: June 26, 2026
At Universal Pizza, we begin preparing food soon after an order is placed. Therefore, customers cannot cancel orders through the app once they have been confirmed.
Orders may only be cancelled by Universal Pizza in situations such as:
The restaurant is unable to prepare the order.
Delivery is unavailable for the customer's location.
Technical or operational issues prevent order fulfillment.
Other exceptional circumstances determined by the restaurant.
If an order is cancelled by Universal Pizza after a successful online payment, any eligible refund will be processed to the original payment method. The time taken for the refund to appear depends on the customer's bank or payment provider.
For any questions regarding an order, customers can contact our support team using the contact details provided on this website.