20-02.
Setsuban Kanri
Pattern description
Setsuban Kanri is the name of a production management methodology for make-to-order business companies. More specifically, it indicates a "management system by synchronized process blocks" which had been originally set and implemented as a management model for the control of the manufacturing progress with makers whose products were very much tailored upon the requests of their customers. It is specific to organizations where the production model is one of the following: DTO ("Design-to-order"), ETO ("Engineer-to-order"), ATO ("Assembly-to-order") or MTO ("Make-to-order").
Inventive problems
The company should perform a lot of customer relations operations and receive feedback in order to produce products that fully meet the needs of customers.
The company should minimize the number of customer relations operations to reduce costs.
The company should be large and have a complex structure to perform a large number of diverse operations for the development, production, and delivery of a complex product to the customers.
The company should be small and have a simple structure in order to:
- reduce the variety and complexity of the company activities;
- focus on a small number of core operations;
- have a small stuff;
- minimize the cost of development, production, sale, and delivery of products to customers.