19-03.
Service bureau
Pattern description
A service bureau is a company that provides business services for a fee. The term has been extensively used to describe technology-based services to financial services companies, particularly banks. Service Bureaus are a significant sector within the growing 3D Printing industry that allow customers to make a decision whether to buy their own equipment or outsource production. Customers of service bureaus typically do not have the scale or expertise to incorporate these services into their internal operations and prefer to outsource them to a service bureau. Outsourced payroll services constitute a commonly provisioned service from a service bureau.
Inventive problems
It is necessary to perform a lot of customer service operations in order to meet the expectations of the customers.
It is necessary to perform a few customer service operations in order to reduce costs.