Complaints

If a parent/carer or child is not happy with the way that the school is dealing with a child’s learning needs, the following action should be:

1. Discuss the issues with the class teacher and ALNCo.  (Sometimes misunderstandings can arise and it is important that parents and school work as a partnership)

2. If a problem still exists then the Headteacher or Deputy Headteacher will meet with the parent/ carer and ALNCo to discuss the matter further.

3. The Headteacher/Deputy Headteacher will always have to judge how best to use the school’s available resources for the benefit of both the individual child and the whole school community.

4. If the problem is unresolved the parent/carer can then contact the governing body in writing.

Complaints procedure

Please look through our Complaints Policy below so that you understand exactly how we will handle your complaint.

Other Learning complaints

There are other statutory processes for complaints and appeals relating to the curriculum, religious worship, admissions, Special Educational Needs (SEN), exclusions, staff grievance, staff disciplinary and teacher capability. Guidance on these topics is available from www.learning.wales.gov.uk. 

School complaints procedures do not replace these procedures.