October 2, 2020
The goal of the session was to consider how the issue of mistrust of the medical care system helps to provide the context for misinformation to thrive, and to look inward at how we might better earn the trust of patients, faculty, students, staff and community members. This is a link to the recorded webinar that was live on October 2, 2020.
November 18, 2020
In this recorded CME webinar, experts from the Office of Mayo Clinic Experience discuss communication challenges and ways to enhance communication strategies and skills. Topics include delivering bad news from a distance; engaging employees and patients in masking and distancing measures; prioritizing bedside manner; and empathically responding to disagreement and derision.