UMESH RAUT: TRAVEL AND TOURISM COURSE
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PRESENTS
FOR
TRAVEL INDUSTRY
STUDENTS AND PROFESSIONALS
BAGGAGE
ARTICLE AND OTHER PERSONAL PROPERTY OF A PASSENGER, WHICH ARE NECESSARY FOR HIS WEAR, USE, OR COMFORT IN CONNECTION WITH A TRIP. AS PER IATA, BAGGAGE IS REFERRED TO AS AN ARTICLE OF PERSONAL NATURE, WHICH THE PASSENGER CARRIES ALONG WITH HIMSELF FOR HIS CONVENIENCE DURING THE JOURNEY.
TYPES OF BAGGAGE
IN THE AIRLINE TERMINOLOGY, BAGGAGE CAN BE CLASSIFIED INTO TWO TYPES: -
CHECKED BAGGAGE
UNCHECKED BAGGAGE
CHECKED BAGGAGE
THE CHECKED BAGGAGE IS REGISTERED WITH THE AIRLINE AGAINST A RECEIPT, THE COUNTER FOIL OF WHICH IS ATTACHED TO THE PASSENGER TICKET. * THIS IS CARRIED TO THE CARGO SECTION OF THE AIRCRAFT. * CHECKED BAGGAGE IS THE RESPONSIBILITY OF THE CONCERNED AIRLINE. * CHECKED BAGGAGE IS ALSO CALLED FREE BAGGAGE ALLOWANCE. THEREFORE, NOTHING EXTRA IS CHARGED FOR THIS TRANSPORTATION BY THE AIRLINES * DEPENDING UPON THE AREA OF TRAVEL. * THE CLASS OF TRAVEL * THE TYPE OF PASSENGER * THERE ARE TWO SYSTEMS UNDER WHICH THE PASSENGER’S CHECKED BAGGAGE WILL BE ALLOWED, DEPENDING UPON THE AREA OF THE WORLD, PASSENGER IS TRAVELING: - * WEIGHT CONCEPT * PIECE CONCEPT
SCREENING OF CHECKED IN LUGGAGE
THE SCREENING OF CHECKED IN LUGGAGE IS DONE BY X-RAY MACHINES OR PHYSICALLY SEARCHED.
UNCHECKED BAGGAGE
UNCHECKED BAGGAGE IS NOT CHECKED WITH THE AIRLINE BUT IS CARRIED BY THE PASSENGER.
IT IS CARRIED TO THE CABIN SECTION OF THE AIRCRAFT.
IT IS THE RESPONSIBILITY OF THE PASSENGER.
TYPES OF UNCHECKED BAGGAGE
1. CARRY ON ITEMS:- THIS REFERS TO THOSE ARTICLES, WHICH THE PERSON CARRIES ALONG WITH HIMSELF.
FOR PASSENGER:- * HAND BAG * PURSE * UMBRELLA * WALKING STICK * OVERCOAT * SMALL CAMERA * BINOCULAR * READING MATERIAL
FOR HANDICAPPED PASSENGER:- * WHEELCHAIR * CLUTCHES
FOR A BLIND PERSON:- SUBJECT TO THE FACT WHETHER THE AIRLINES ALLOW ANIMAL TRANSPORTATION OR NOT. A BLIND PERSON MAY GET THE ALLOWANCE OF A SEEING DOG UNDER THE CONDITION THAT MASKS SHOULD BE PROPERLY TIED ON HIS MOUTH.
FOR DEAF PASSENGERS:- DEAF PASSENGERS ARE ALLOWED HEARING DOGS AS CARRY-ON ITEMS.
CABIN BAGGAGE
1. BAGGAGE, WHICH ARE SUITABLE TO BE CARRIED IN CABIN SUCH AS NIGHT BAGS OR BED ROLL, PORTABLE TYPEWRITER, LAPTOP COMPUTERS AND BRIEF CASE IS CALLED CABIN BAGGAGE. 2. PASSENGER DOES NOT HAVE TO PAY ANYTHING EXTRA FOR THE CABIN BAGGAGE THAT HE CARRIES ALONG WITH HIM SELF. 3. THIS KIND OF BAGGAGE IS LABELED ‘CABIN’ AND IS ALLOWED AS PER THE FOLLOWING SPECIFICATION: - * THE BAGGAGE SHOULD BE ONE PIECE. * THE WEIGHT OF CABIN BAGGAGE SHOULD NOT EXCEED 6 KGS. * THE SIZE OF THE BAGGAGE SHOULD BE SUCH THAT IT EASILY FITS IN THE OVERHEAD COMPARTMENT OR BELOW THE SEAT, DEPENDING UPON THE INTERIOR ARRANGEMENT OF THE AIRCRAFT.
METHOD OF CALCULATING EXCESS BAGGAGE CHARGES FOR EACH OF THE TWO SYSTEMS CURRENTLY APPLICABLE.
# WEIGHT SYSTEM
WEIGHT SYSTEM IS CHARGED AT 1.5% OF NORMAL, HIGHEST, DIRECT, AND ADULT, ONE-WAY, AND ECONOMY CLASS FARE FOR EACH KILO.
FREE BAGGAGE ALLOWANCE FOR FIRST CLASS 40 KGS., BUSINESS CLASS 30 KGS, AND ECONOMY CLASS 20 KGS. CHILDREN PAYING 50% TO 67% OF ADULT FARE WILL BE ENTITLED TO FULL ADULT FREE BAGGAGE ALLOWANCE. INFANT PAYING 10% OF ADULT FARE WILL NOT GET ANY FREE BAGGAGE ALLOWANCE. PASSENGER CARRYING BULKY BAGGAGE OCCUPYING ONE SEAT THEN CHARGED ONE-WAY NORMAL FARE IN THE CLASS PASSENGER IS TRAVELING. PETS ARE NOT PART OF THE FREE OF CHARGE BAGGAGE. CHARGE TOTAL WEIGHT OF THE PET X 1.5% OF NORMAL, HIGHEST, DIRECT, ADULT, ONE-WAY ECONOMY CLASS FARE.
# PIECE SYSTEM
PIECE SYSTEM IS CHARGED AT THE FLAT RATE FOR EACH PIECE OVER THE ALLOWANCE, OR ANY OVER-SIZED BAGGAGE. FREE BAGGAGE ALLOWANCE FOR FIRST & BUSINESS CLASS ARE 2 PIECES OF BAGGAGE’S ARE ALLOWED WITH DIMENSION OF 62’ AND WEIGHT 32 KGS EACH AND ONE HANDBAG IS ALLOWED WITH THE DIMENSION OF 45’ AND IN ECONOMY CLASS – 2 PIECES OF BAGGAGE’S ARE ALLOWED WITH TOTAL DIMENSION OF 107’ AND WEIGHT 32 KGS EACH, ONE BAG DIMENSION SHOULD NOT EXCEED 62’ & OTHER BAG DIMENSION SHOULD NOT EXCEED THE DIFFERENCE OF 107’ AND ONE HAND BAD IS ALLOWED WITH DIMENSION OF 45’. CHILDREN PAYING 50% TO 67% WILL BE ENTITLED TO A FULL ADULT FREE BAGGAGE ALLOWANCE, AND INFANTS PAYING 10% OF THE ADULT FARE ARE ENTITLED TO CARRY ONE HAND BAGGAGE WITH DIMENSIONS OF 45’. PET IS NOT PART OF FREE BAGGAGE ALLOWANCE. CHARGE TWO TIMES THE NORMAL EXCESS BAGGAGE CHARGE. EXCESS BAGGAGE CHARGE ARE EXCESS IN NUMBER – CHARGE AS PER THE TABLE, EXCESS IN NUMBER AND OVERSIZE UP TO 80’ – CHARGE 2 TIMES OF NORMAL EXCESS BAGGAGE CHARGE, ONLY OVER SIZED CHARGE AS PER THE TABLE AND OVER SIZED MORE THAN 80’ OR OVER WEIGHT MORE THAN 32 KGS UP TO 45 KGS – CHARGE 3 TIMES OF NORMAL EXCESS BAGGAGE CHARGE PLUS ADDITIONAL CHARGE FOR ADDITIONAL 10 KGS.
SPECIAL BAGGAGE ITEMS IN PIECE SYSTEM, WHICH ARE CONSIDERED AS ONE PIECE (DIMENSION 62’)
THE SPECIAL BAGGAGE ITEMS IN PIECE SYSTEM, WHICH ARE CONSIDERED AS ONE PIECE (DIMENSION 62”), ARE SLEEPING 1. SLEEPING BAG OR BEDROLL 2. KNAPSACK 3. SNOW SKIING EQUIPMENT 4. GOLFING EQUIPMENT 5. SUITABLE PACKED BICYCLE (NON-MOTORIZED) 6. FISHING EQUIPMENT 7. PORTABLE MUSICAL INSTRUMENT
SPECIAL CHARGES
IF PASSENGERS WISH TO TRANSPORT LARGE OR FRAGILE ARTICLES SUCH AS SURFBOARDS OR SKIING EQUIPMENT, OR MUSICAL INSTRUMENTS, THEN HE IS LIABLE TO PAY SOME CHARGES TO THE AIRLINE.
POOLING BAGGAGE
TWO OR MORE PASSENGERS TRAVELING AS ONE PARTY TO A COMMON DESTINATION ON THE SAME FLIGHT IS PERMITTED A TOTAL FREE BAGGAGE ALLOWANCE EQUAL TO THE COMBINATION OF THE INDIVIDUAL ALLOWANCE. THE CONDITION FOR PULLING BAGGAGES IS – THE WHOLE PARTY MUST TRAVEL ON THE SAME FLIGHT, TWO OR MORE PASSENGERS MUST TRAVEL AS ONE PARTY TO A COMMON DESTINATION, OR THE BAGGAGE MUST BE PRESENTED AT CHECK IN AT THE SAME TIME AS THE PASSENGERS.
BULKY BAGGAGE
THOSE ARTICLES, WHICH ARE BIGGER IN SIZE AND CONSIDERED AS ONE, PIECE, FOR EXAMPLE: - 1. MUSICAL INSTRUMENT 2. SLEEPING BAG
EXCESS BAGGAGE TICKET (EBT)
EXCESS BAGGAGE CHARGES ARE TAKEN BY THE AIRLINES WITH THE ISSUANCE OF A DOCUMENT CALLED EXCESS BAGGAGE TICKET (EBT).
STAND BY BAGGAGE TAG
THIS TAG IS ISSUED TO STAND BY THE PASSENGER.
PRIORITY BAGGAGE TAG
THIS BAGGAGE TAG IS ATTACHED TO THE BAGGAGE OF 1ST CLASS, BUSINESS CLASS, AND VIP PASSENGERS. THIS BAGGAGE TAG ENSURES THAT THE GIVEN BAGGAGE IS LAST TO LOAD AND FIRST TO UNLOAD.
LIMITED RELEASE BAGGAGE TAG
THIS BAGGAGE TAG IS ISSUED FOR THAT KIND OF BAGGAGE, WHICH IS ALREADY DAMAGED, AND THE AIRLINES DO NOT HOLD RESPONSIBILITY FOR SUCH BAGGAGE.
ON-LINE BAGGAGE TAGS
WHENEVER DURING THE FLIGHT SAME AIRLINES ARE INVOLVED IN THAT CASE THIS KIND OF BAGGAGE TAG IS ISSUED TO THE PASSENGER.
LIVE ANIMAL OR PET TRANSPORTATION
1. SOMETIMES, WHEN THE PASSENGER WANTS TO CARRY HIS PET, HE FIRST HAS TO SEE WHETHER THE CONCERNED AIRLINES ALLOW ANIMAL TRANSPORTATION OR NOT. DEPENDING ON THIS, THERE CAN BE THREE TYPES OF AIRLINES: - * THOSE AIRLINES WHICH DO NOT HAVE ANIMAL TRANSPORTATION EITHER IN THE CARGO OR IN THE CABIN. * THOSE AIRLINES, WHICH TRANSPORT ANIMALS ONLY IN CARGO AND NOT IN THE CABIN. * THOSE AIRLINES WHICH ALLOWS ANIMALS TRANSPORTATION IN CARGO AND CABIN. 2. THE CHARGES FOR ANIMAL TRANSPORTATION VARY FROM AIRLINES TO AIRLINES. 3. AIRLINES MAY CHARGE FOR THE ANIMAL BASED ON EITHER THE WEIGHT OF THE CAGE AND ANIMAL OR MAY CHARGE ON THE VOLUME OCCUPIED BY THE CAGE. 4. THE ANIMAL HAS TO GO FOR A PROPER MEDICAL CHECKUP AND ALSO HAS TO BE CAGED AS PER THE SPECIFICATIONS OF THE AIRLINES. 5. THE CHARGES FOR ANIMAL TRANSPORTATION ARE TAKEN BY THE AIRLINE WITH THE ISSUANCE OF A DOCUMENT CALLED MISCELLANEOUS CHARGES ORDER (MCO). 6. THE RESERVATION CODES USED FOR ANIMAL TRANSPORTATION ARE: - * AVIH – ANIMAL IN HOLD (CARGO) * PETC – PET IN CABIN
DANGEROUS GOODS (RESTRICTED MATERIALS)
1. FLAMMABLE, NON-FLAMMABLE 2. ACID 3. WET CELL BATTERIES 4. BLEACHING POWDER 5. EXPLOSIVE 6. POISON 7. SOLID OR LIQUID FLAMMABLE ITEMS 8. MERCURY 9. RADIO ACTIVE MATERIAL 10. MAGNETIC MATERIAL
BAGGAGE SHIPPED AS CARGO
1. THE PASSENGER WITH A LARGE QUANTITY OF EXCESS BAGGAGE, BAGGAGE SHIPPED AS CARGO IS AN ALTERNATIVE METHOD OF CHARGING INSTEAD OF PAYING EXCESS BAGGAGE CHARGES. 2. PASSENGER CAN SEND THEIR EXCESS BAGGAGE AS CARGO WHEN: - * TRANSPORT BETWEEN THE SAME POINT OF DEPARTURE AND DESTINATION AS THE PASSENGER. * DELIVERED TO THE CARRIER ONE DAY PRIOR TO DEPARTURE. * CONTAINING ONLY PERSONNEL ARTICLES. * PASS THROUGH CUSTOMS. * CLEARED THROUGH CUSTOMS ON ARRIVAL.
INCONVENIENCES WHEN SENDING EXCESS BAGGAGE THROUGH CARGO
1. CARGO HANDLING FEES AND CUSTOMS DUTIES. 2. DELAY IN DELIVERY.
BENEFIT OF SENDING EXCESS BAGGAGE AS CARGO
THE PASSENGER WILL BE CHARGED AT THE ORDINARY CARGO RATES, WHICH ARE LOWER THAN THE EXCESS BAGGAGE CHARGE.
SCREENING OF CHECKED BAGGAGE
SCREENING OF CHECKED BAGGAGE IS DONE BY X – RAY MACHINES OR BY PHYSICAL SEARCH.
DELIVERY OF THE BAGGAGE AT THE AIRPORT
DELIVERY OF THE BAGGAGE AT THE AIRPORT DEPENDS ON: - 1. TIME OF ARRIVAL 2. TYPE OF AIRCRAFT 3. PRE DELIVERY CHECK 4. DISTANCE BETWEEN THE AIRCRAFT AND BAGGAGE CLAIM AREA.
PRECAUTION FOR BAGGAGE
PRECAUTIONS WHICH PASSENGERS SHOULD TAKE FOR BAGGAGE ARE ALWAYS LOCK THE BAGGAGE, NOT TO LEAVE THE BAGGAGE UNATTENDED AT ANY TIME, NOT TO USE THE BAGGAGE WITH A SIDE POCKET, AND NOT TO ACCEPT A PARCEL FROM A THIRD PERSON.
ADVICE TO THE PASSENGER REGARDING BAGGAGE
1. REMOVE OLD TAGS. 2. NAME AND ADDRESS OUT AND INSIDE OF EACH PIECE OF BAGGAGE. 3. IF CHANGE IN ITINERARY ENSURES THAT CHECKED BAGGAGE ACCOMPANIED THE PASSENGER. 4. CLAIM CHECKED BAGGAGE PROMPTLY AT STOPOVER OR DESTINATION POINT.
LIABILITY OF THE AIRLINE FOR CHECKED AND UNCHECKED BAGGAGE
1. ACCORDING TO THE WARSAW CONVENTION OF 12 OCT 1929, THE LIABILITY OF THE AIRLINE IS FOR LOSS, DELAYS OR DAMAGE TO BAGGAGE OR CARGO. 2. ACCORDING TO THE WARSAW CONVENTION, THE LIABILITY OF THE AIRLINES FOR CHECKED BAGGAGE IS US $ 20 PER/KG, AND FOR UNCHECKED BAGGAGE, THE LIABILITY OF THE AIRLINES IS US $ 400 PER/PERSON.
EXCESS VALUE CHARGE
1. IF THE PASSENGER FEE THAT THE COMPENSATION GIVEN TO HIM IS NOT APPROPRIATE, IN THAT CASE HE HAS TO CLAIM FROM THE AIRLINES THE EXCESS VALUE CHARGES, BUT IN THIS CASE THE BURDEN OF PROOF LIES ON THE PASSENGER. 2. THE PURPOSE OF THE EXCESS VALUE CHARGE IS TO ACHIEVE HIGH LIABILITY PAYMENT IN CASE OF DAMAGE OR LOSS OF BAGGAGE. 3. CHARGES FOR EXCESS VALUE ARE FOR EVERY US $ 100, CHARGE US $ 0.50.
FOR SECURITY REASONS, WHAT PRECAUTIONS SHOULD PASSENGERS TAKE FOR BAGGAGE?
1. ALWAYS LOCK THE BAGGAGE. 2. NOT TO LEAVE THE BAGGAGE UNATTENDED AT ANY TIME. 3. NOT TO USE BAGGAGE WITH SIDE POCKET. 4. NOT TO ACCEPT A PARCEL FROM A THIRD PERSON.