Welcome to the Society Information Assistant (“the Service”). This Service allows residents to ask questions via WhatsApp and receive information about services available in their residential society, such as maintenance contacts, amenities, and general society information.
We respect your privacy and are committed to protecting any personal information you share while using this Service.
2. Information We Collect
When you interact with the Service through WhatsApp, we may collect the following information:
Phone number used to send messages
Name (if available through WhatsApp profile)
Messages you send to the bot
We may collect:
Time and date of messages
Type of requests made to the service
Basic technical information necessary to operate the service
The collected information is used to:
Provide automated responses to your queries
Improve the accuracy and performance of the service
Maintain system security and prevent misuse
Monitor service performance
We do not sell, rent, or trade your personal information to third parties.
We take reasonable measures to protect your data, including:
Secure server storage
Limited access to authorized administrators
Use of industry-standard security practices
However, no digital system can guarantee complete security.
5. Data Retention
We retain conversation data only for as long as necessary to:
Provide the service
Improve system responses
Maintain logs for troubleshooting
Data may be deleted periodically or anonymized for analytics.
This service operates using the WhatsApp messaging platform provided by
Meta Platforms.
Your interactions are also subject to WhatsApp’s privacy policy.
We may also use cloud hosting or analytics services to run and improve the application.
Users should avoid sharing sensitive personal information such as:
Bank details
Passwords
Government ID numbers
Financial information
The Service is intended only for society-related information queries.
The Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. Updates will be reflected by revising the "Last Updated" date at the top of this page.
If you have any questions about this Privacy Policy, please contact:
Administrator
Society Information Assistant
Email: shubham.saint@gmail.com