Document Return Service using a Pick Up Location

Applicants are notified by email when visa documents are ready for pick-up at a courier return facility. Applicants must prove their identity using one of the following methods:

1. Applicants retrieving their personal documents must prove their identity with any of the following forms of documentation:

   1. Official or State issued identification card (with photo).

   2. Official driver’s license (with photo).

   3. Birth Certificate.

2. Parents retrieving documents for their children must provide proof of their relationship by presenting the following documents:

   1. A copy of the child’s birth certificate or adoption decree, with at least one of the parent’s full legal name displayed on the document.

   2. The parent must prove their identity by presenting one of the documents listed in item #1 with a matching name on the child’s birth certificate or adoption decree.

3. Adult applicants may authorize a third party to retrieve their passport documents. The third party must present the following documents:

   1. An applicant signed letter of authorization that contains the third party’s full legal name.

   2. A photo copy of one of the applicant’s identification documents listed in item #1.

   3. The third party must also identify themselves with one of the documents listed in item #1. The name on the identification must match the name on the authorization letter.

Any passports not retrieved within 30 days will be returned to the originating Consular Section.

Courier-Send Service

There are several scenarios in the visa application process that may allow an applicant to provide documentation in support of the application without the need to appear in person at the Consular Section. Instructions on how to print a Courier-In Authorization Certificate will be provided when one of these scenarios occurs during appointment scheduling through this website. The Courier-In Authorization Certificate allows an applicant to send documents using the courier, free of charge, to the U.S. Consular Section.

Courier Locations

If these document drop-off locations are not convenient, you may use a courier of choice and at your expense to send the documents to the Consular Section.

Visa Document Courier Services

Overview

Courier services are included in the services that support the visa application process. The courier services may include sending and receiving documents to and from the U.S. Consular Section.

An automated email is sent as soon as the courier assigns a tracking number to any shipment associated with the visa application. Once a tracking number is assigned to a shipment, the status of the documents can be followed using this website or the courier's web site.

After reading the information below, if you still have concerns or issues with the return of your documents, please follow the instructions for Document Delivery Issues on the Contact Us page of this website.

Courier-Return Service

All relevant visa documents will be returned using the selected service (i.e. pick up at point-of-service location or delivery address).

Note: Each application for a U.S. visa is unique. Information regarding how long the U.S. Consular Section adjudication process cannot be provided by this service. Once the U.S. Consular Section turns over the visa documents to the courier, it takes up to 3 business days for the documents to be ready for pick up or delivery.

Document Return Service using a Pick Up Location

Applicants are notified by email when visa documents are ready for pick-up at a courier return facility. Applicants must prove their identity using one of the following methods:

1. Applicants retrieving their personal documents must prove their identity with any of the following forms of documentation:

   1. Official or State issued identification card (with photo).

   2. Official driver’s license (with photo).

2. Parents retrieving documents for their children must provide proof of their relationship by presenting the following documents:

   1. A copy of the child’s birth certificate or adoption decree, with at least one of the parent’s full legal name displayed on the document.

   2. The parent must prove their identity by presenting one of the documents listed in item #1 with a matching name on the child’s birth certificate or adoption decree.

3. Adult applicants may authorize a third party to retrieve their passport documents. The third party must present the following documents:

   1. An applicant signed letter of authorization that contains the third party’s full legal name.

   2. A photo copy of one of the applicant’s identification documents listed in item #1.

   3. The third party must also identify themselves with one of the documents listed in item #1. The name on the identification must match the name on the authorization letter.

Any passports not retrieved within 30 days will be returned to the originating Consular Section.

Courier-Send Service

There are several scenarios in the visa application process that may allow an applicant to provide documentation in support of the application without the need to appear in person at the Consular Section. Instructions on how to print a Courier-In Authorization Certificate will be provided when one of these scenarios occurs during appointment scheduling through this website. The Courier-In Authorization Certificate allows an applicant to send documents using the courier, free of charge, to the U.S. Consular Section.

Courier Locations

If these document drop-off locations are not convenient, you may use a courier of choice and at your expense to send the documents to the Consular Section.

Courier-Return Service

All relevant visa documents will be returned using the selected service (i.e. pick up at point-of-service location or delivery address).

Note: Each application for a U.S. visa is unique. Information regarding how long the U.S. Consular Section adjudication process cannot be provided by this service. Once the U.S. Consular Section turns over the visa documents to the courier, it takes up to 3 business days for the documents to be ready for delivery.

Document Return Service using a Pick Up Location

Applicants are notified by email when visa documents are ready for pick-up at a courier return facility. Applicants must prove their identity using one of the following methods:

1. Applicants retrieving their personal documents must prove their identity with any of the following forms of documentation:

   1. Official or State issued identification card (with photo)

   2. Official driver’s license (with photo)

   3. Birth Certificate

2. Parents retrieving documents for their children must provide proof of their relationship by presenting the following documents:

   1. A copy of the child’s birth certificate or adoption decree, with at least one of the parent’s full legal name displayed on the document.

   2. The parent must prove their identity by presenting one of the documents listed in item #1 with a matching name on the child’s birth certificate or adoption decree.

3. Adult applicants may authorize a third party to retrieve their passport documents. The third party must present the following documents:

   1. An applicant signed letter of authorization that contains the third party’s full legal name.

   2. A photo copy of one of the applicant’s identification documents listed in item #1.

   3. The third party must also identify themselves with one of the documents listed in item #1. The name on the identification must match the name on the authorization letter.

Any passports not retrieved within 15 days will be returned to the originating Consular Section.

Home or Office Delivery Service

1. The Courier will attempt to deliver your package up to 1 time to the requested address. If the courier is unable to make a successful delivery, the courier will leave a pickup document on which information will be given on how to proceed. If you do not pick up your package within 10 business days, it will be returned to the originating Consular Section.

2. When delivering to a home address, the courier will only release the parcel to the addressee who is willing to sign for the documents.

3. When delivering to a business address, the courier will release the parcel to the personnel authorized to sign for packages.

Courier-Send Service

There are several scenarios in the visa application process that may allow an applicant to provide documentation in support of the application without the need to appear in person at the Consular Section. Instructions on how to print a Courier-In Authorization Certificate will be provided when one of these scenarios occurs during appointment scheduling through this website. The Courier-In Authorization Certificate allows an applicant to send documents using the courier, free of charge, to the U.S. Consular Section.

If these document drop-off locations are not convenient, you may use a courier of choice and at your expense to send the documents to the Consular Section.

Overview

Applicant is required to provide at the time of the interview a self-addressed prepaid envelope for the passport return.

Families may provide one return envelope for the return of passports of all family members.

We recommend the following options by Posti: registered envelope or an express envelope. You can find more information on both options below.

Personal pickups from the Embassy are possible in rare emergency cases only determined by the interviewing consular officer.

A personal pickup option is not available for drop box applicants.

Registered letter: https://www.posti.fi/en/private/letters-and-mail/send-a-letter-or-postcard/domestic-letters-and-cards/registered-letter

Express letter: https://www.posti.fi/en/private/letters-and-mail/send-a-letter-or-postcard/domestic-letters-and-cards/express-letter

• How do I get my passport/visa back after the application is processed?

• The processing time of the visa application and the printing of an approved U.S. visa vary in duration for each individual applicant. After attending the U.S. Consular Section interview, you may verify the status of your visa application at https://ceac.state.gov/CEAC.
  The tracking number of your document will be displayed in your account 1 or 2 days after the courier receives the documents from the U.S. Consular Section. You will get an email alerting you when the shipping number has been assigned to your documents.
  You can track the status of the shipment by clicking on the courier shipping number link, which will direct you to the courier website for the latest tracking information.
  For any issue regarding passport delivery, please send an email to fae_contactus+fr+courier+en@visaops.net

TRACK YOUR PASSPORT

If your visa application is approved, your passport and visa can be collected from the pickup location you selected when you scheduled for interview appointment. When your passport is available at selected location you will receive an email and an SMS that your passport is “Ready for Pick Up”. 

DELIVERY INFO

Special Information on Passport Delivery Options in Naples

Passport applicants have two options for passport delivery:

• Applicants may pick up passports and/or Consular Report of Birth Abroad certificates at Consulate General Naples;

OR

• Applicants may receive passports and/or Consular Report of Birth Abroad certificates through Mail Boxes Etc., a private courier agency that will collect payment on delivery (27 €) You will receive an email with your tracking number when your passport is ready.  MBE FORM

Mail Boxes Etc. contact information is available on the following website: mbe151@abbate.biz

You can receive your passport after approval or book premium delivery

You must have the original government-issued photo ID and the UID of your online profile.

Passport Tracking / Information

Track your passport

If your visa application is approved, your passport and visa can be collected from the pickup location you selected when you scheduled for interview appointment. When your passport is available at selected location you will receive an email and an SMS that your passport is “Ready for Pick Up”.

Return to Collect your Passport and Visa

You will be informed of the time and date of that your may collect your passport at the time of the interview.  In general, passport pass-back takes place on Wednesdays and Fridays at 14:30. Passports may be collected from the Consular section entrance with your payment receipt.  Your designated representative may collect the passport on your behalf if you are unable to collect it yourself.

ALL visa applicants are required to use only SIA Velokurjers services for sending and receiving their documents to/from the Embassy. These services are registered and each delivery is assigned with a unique tracking number. At this time, the U.S. Embassy in Riga does not partner with other businesses providing document delivery services for U.S. visa applicants.

Use SIA Velokurjers e-services page or contact SIA Velokurjers by e-mail at velokurjers@velokurjers.lv or tel. +371 200 00041 to arrange document delivery to the Embassy and your visa delivery to you (OR just visa delivery to you if you are scheduling a visa interview appointment at the Embassy and will submit your documents in person on your interview day). The subject  line of your e-mail should be -  U.S. visa application delivery request.  

SIA Velokurjers will provide you with information on pre-payment and post-payment options at the time when you make document delivery arrangements. 

Note: If your visa is denied and you had arranged pre-payment for visa delivery, you may request a refund of the delivery fee by contacting SIA Velokurjers at velokurjers@velokurjers.lv, tel. +371 200 00041 or via velokurjers.lv. 

Check the Status of Your Visa

You can check the status of your application any time at the following website.Do NOT track your visa delivery status with SIA Velokurjers before your visa application status is „Issued.”

Change Delivery Options

If you wish to modify your document delivery address after you received your address label from SIA Velokurjers, you should e-mail velokurjers@velokurjers.lv or call tel. +371 200 00041 to request a changed address label. The subject line of your e-mail should be - U.S. visa application delivery request. These arrangements must be done prior to your visit to the Embassy for the visa interview. If you are applying without an interview and will be mailing your documents to the Embassy, you should make sure that the envelope that will be used for your visa delivery includes your correct address information.

Passport Tracking Options

If you are mailing your documents to the Embassy and visa interview is not required, you can track your document delivery status by contacting SIA Velokurjers by e-mail velokurjers@velokurjers.lv, tel. +371 200 00041 or via velokurjers.lv.

You can check the status of your visa application any time at the following website.

If your visa application status is „Issued”, your passport and visa will be returned to you by SIA Velokurjers or their partners within several days from „Issued” date. Do NOT track your visa delivery status with SIA Velokurjers before your visa application status is „Issued.”

Supporting Documents

To receive your passport from SIA Velokurjers, you must present your original (not a photocopy) government-issued photo ID. If somebody else will receive the passport on your behalf, that person will have to present their photo ID (not a photocopy) and a signed authorization from you on a copy of your passport

When the visa is approved, you may pay a visa issuance fee if applicable to your nationality, and will be informed how your passport with visa will be returned to you. Review the visa processing time, to learn how soon your passport with visa will generally be ready for pick-up or delivery by the courier.

Courier services are included in the services that support the visa application process. The courier services may include sending and receiving documents to and from the U.S. Consular Section.

An automated email is sent as soon as the courier assigns a tracking number to any shipment associated with the visa application. Once a tracking number is assigned to a shipment, the status of the documents can be followed using this website or the courier's web site.

After reading the information below, if you still have concerns or issues with the return of your documents, please follow the instructions for Document Delivery Issues on the Contact Us page of this website.

Document Delivery Questions

The processing time of the visa application and the printing of an approved U.S. visa varies in duration for each individual applicant. After attending the U.S. Consular Section interview, you may track the status of your visa application at https://ceac.state.gov/CEAC. 

The tracking of your document return will begin when the U.S. Consular Section passes the documents to the courier. You will get an email alerting you when the shipping number has been assigned to your documents.

You can track the status of the shipment by signing into this website and clicking on the courier shipping number link, which will direct you to the courier website for the latest tracking information.

How do I track document delivery status?

Sign-in to your account and click on the Courier Shipping Number link under Status. The page will open to the delivery status. If no Courier Shipping Number appears on your status, your passport has not been processed by the courier and may still be processed. After attending the U.S. Consular Section interview, you may track the adjudication status of your visa application at https://ceac.state.gov/CEAC or, if applicable, follow any local instructions given to you at the interview. If there are further concerns or issues with the return of your documents or if it has been more than 5 business days since your visa was issued and a Courier Shipping Number is still not available, please follow the instructions for Document Delivery Issues on the "Contact Us" page of this website.

Track your passport

If your application is approved, your passport and visa will be delivered either:

to your home/office address within Poland (Premium Delivery Option). There is an additional fee of 56.00 PLN per passport associated with this service, which is paid directly to UPS upon delivery.

or via Mail Boxes Etc. (MBE), which will hold your passport containing your visa at the MBE pickup location specified at the time you scheduled your interview. There is no additional fee associated with this option.

Please provide your present cell phone number and e-mail address to contact you for information on your passport delivery.

Track your passport

If your visa application is approved, your passport and visa will be returned to you using Premium Home Delivery Services.

The cost of the delivery is 17.9 EUR paid on the GTS Premium website upon registering the document delivery address. The delivery fee must be paid before the U.S. Embassy releases the passport.

No passport pick-up or alternate delivery methods are available.

Your documents will be returned to your home/office address provided during the delivery address registration. Please make sure you provide a correct and complete address in Slovakia, along with at least one correct phone number.

You will receive a notification via e-mail and SMS as soon as your passport is ready to be delivered to you.

The delivery timeline is 2 - 4 business days.

During the delivery process, the couriers will make 3 delivery attempts. If unsuccessful, the passport will be returned to the US Embassy in Bratislava.

For any inquiries related to the delivery of your passport, please contact document delivery at usgss_slovakia@vfsglobal.com.

Courier services are included in the services that support the visa application process. The courier services may include sending and receiving documents to and from the U.S. Consular Section.

An automated email is sent as soon as the courier assigns a tracking number to any shipment associated with the visa application. Once a tracking number is assigned to a shipment, the status of the documents can be followed using this website or the courier's web site.

After reading the information below, if you still have concerns or issues with the return of your documents, please follow the instructions for Document Delivery Issues on the Contact Us page of this website.

Document Delivery Questions

Visa Document Courier Services

After attending the U.S. Consular Section interview, you may track the status of your visa application at https://ceac.state.gov/CEAC.

The tracking of your document return will begin when the U.S. Consular Section passes the documents to the courier. You will get an email alerting you when the shipping number has been assigned to your documents.

Courier-Return Service

All relevant visa documents will be returned using the selected service (i.e. pick up at point-of-service location or delivery address).

Note: Each application for a U.S. visa is unique. Information regarding how long the U.S. Consular Section adjudication process cannot be provided by this service. Once the U.S. Consular Section turns over the visa documents to the courier, it takes up to 3 business days for the documents to be ready for pick up or delivery.

Document Return Service using a Pick Up Location

Applicants are notified by email when visa documents are ready for pick-up at a courier return facility. Applicants must prove their identity using one of the following methods:

1. Applicants retrieving their personal documents must prove their identity with any of the following forms of documentation:

   1. Official or State issued identification card (with photo).

   2. Official driver’s license (with photo).

   3. Birth Certificate.

2. Parents retrieving documents for their children must provide proof of their relationship by presenting the following documents:

   1. A copy of the child’s birth certificate or adoption decree, with at least one of the parent’s full legal name displayed on the document.

   2. The parent must prove their identity by presenting one of the documents listed in item #1 with a matching name on the child’s birth certificate or adoption decree.

3. Adult applicants may authorize a third party to retrieve their passport documents. The third party must present the following documents:

   1. An applicant signed letter of authorization that contains the third party’s full legal name.

   2. The letter of authorization must be notarized by Turkish authorities.

   3. A photo copy of one of the applicant’s identification documents listed in item #1.

   4. The third party must also identify themselves with one of the documents listed in item #1. The name on the identification must match the name on the authorization letter.

Any passports not retrieved within 30 days will be returned to the originating Consular Section.

Home or Office Delivery Service

1. The courier will attempt to deliver your package up to 2 times to the requested address. If the courier is unable to make a successful delivery, you will have the option to collect your documents from the nearest courier return facility. Any passports not delivered or retrieved within 30 days will be returned to the originating consular section.

2. When delivering to a home address, the courier will release the parcel to the person authorized to sign for packages.

3. When delivering to a business address, the courier will release the parcel to the person authorized to sign for packages.

Courier-Send Service

There are several scenarios in the visa application process that may allow an applicant to provide documentation in support of the application without the need to appear in person at the Consular Section. Instructions on how to print a Courier-In Authorization Certificate will be provided when one of these scenarios occurs during appointment scheduling through this website. The Courier-In Authorization Certificate allows an applicant to send documents using the courier, free of charge, to the U.S. Consular Section.

Courier Locations

Courier services are included in the services that support the visa application process. The courier services may include sending and receiving documents to and from the U.S. Consular Section.

An automated email is sent as soon as the courier assigns a tracking number to any shipment associated with the visa application. Once a tracking number is assigned to a shipment, the status of the documents can be followed using this website or the courier's web site.

After reading the information below, if you still have concerns or issues with the return of your documents, please follow the instructions for Document Delivery Issues on the Contact Us page of this website.

Document Delivery Questions

Visa Document Courier Services

As soon as your application has been processed, your passport will be handed to the courier company for delivery and they will email you a tacking number.  You can use this number to track your delivery by signing into your account online at https://ais.usvisa-info.com/en-gb
Applicants choose how their passport is returned to them as part of the appointment booking process.  If you change your address or the  location of the delivery, or cannot remember where your passport is to be delivered, you must contact the Visa Appointment Service.