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At SQSH, we value transparency and accountability. Our volunteers are highly trained to provide peer support, but are not licensed mental health professionals. Here is an outline of the 55-hour training that our volunteers undergo before taking calls:
At SQSH, we value transparency and accountability. Our volunteers are highly trained to provide peer support, but are not licensed mental health professionals. Here is an outline of the 55-hour training that our volunteers undergo before taking calls:
17 hours: Basic Peer Counseling Skills
17 hours: Basic Peer Counseling Skills
Unit 1: Active Listening
Skills: Paraphrasing & Summarizing, Mirroring Language & Tone, Open-ended Questions, āIā Statements, Non-verbals & Pauses
Unit 2: Call Structure
Skills: Check-ins, Being Caller-led, Call Flow, Building Rapport
Unit 3: Empowerment Skills
Skills: Validating, Normalizing, Cheerleading, Mythbusting
Unit 4: Feelings-oriented Calls
Skills: Exploring Feelings
Unit 5: Solution-Oriented Calls
Skills: Grounding Exercises, Safety Planning, Giving Resources, Warm Hand-offs
14 hours: Applied Suicide Intervention Skills Training (ASIST)
14 hours: Applied Suicide Intervention Skills Training (ASIST)
ASIST prepares our volunteers to have conversations about suicide thoughts as part of the peer support they provide.
13 hours: Guest Speakers & Trainers
13 hours: Guest Speakers & Trainers
2 hours: LGBTQIA+ Cultural Competency, by Trans Education Service, LLC
3 hours: Overdose Education & Naloxone Distribution, by MO-HOPE Project
4 hours: Interrupting Racism, by NCCJ St. Louis
1 hour: Non-Binary 201, by Metro Trans Umbrella Group
1 hour: LGBTQIA-Affirming Housing Options, by Trans Queer Flat
2 hours: Survivor Support & Safety Planning, by Safe Connections
11 hours: Role-plays
11 hours: Role-plays
Roleplays are designed for Helpline Volunteers to practice their peer counseling skills in realistic call scenarios, designed by our Helpline Trainers and written by our Roleplay Writers.
Our Helpline
Toll Free | 844-785-SQSH (7774) Local | 314-380-SQSH (7774)Our Helpline
Our Hours
Friday - Monday 1 PM-7 PMOur Hours
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About Us
About Us
We connect the LGBTQIA+ community in Greater St. Louis with peer-support services, including a volunteer-run phone helpline, public resource manual, and resources for the queer+ community and their allies.
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