Unit 1: Active Listening
Skills: Paraphrasing & Summarizing, Mirroring Language & Tone, Open-ended Questions, āIā Statements, Non-verbals & Pauses
Unit 2: Call Structure
Skills: Check-ins, Being Caller-led, Call Flow, Building Rapport
Unit 3: Empowerment Skills
Skills: Validating, Normalizing, Cheerleading, Mythbusting
Unit 4: Feelings-oriented Calls
Skills: Exploring Feelings
Unit 5: Solution-Oriented Calls
Skills: Grounding Exercises, Safety Planning, Giving Resources, Warm Hand-offs
ASIST prepares our volunteers to have conversations about suicide thoughts as part of the peer support they provide.
2 hours: LGBTQIA+ Cultural Competency, by Trans Education Service, LLC
3 hours: Overdose Education & Naloxone Distribution, by MO-HOPE Project
4 hours: Interrupting Racism, by NCCJ St. Louis
1 hour: Non-Binary 201, by Metro Trans Umbrella Group
1 hour: LGBTQIA-Affirming Housing Options, by Trans Queer Flat
2 hours: Survivor Support & Safety Planning, by Safe Connections
Roleplays are designed for Helpline Volunteers to practice their peer counseling skills in realistic call scenarios, designed by our Helpline Trainers and written by our Roleplay Writers.