Welcome

This online guide is here to help you care for your rental home, understand building policies, and find answers to common questions. Whether you’re moving in, requesting maintenance, or seeking clarification on fees, you’ll find the information you need right here.

This handbook has 6 sections:

Moving In / Moving Out

Move-in & Move-out Checklists
Move-in/Move-out Inspections
Renters Insurance & Utilities Setup
Trash & Recycling Guidelines

Emergencies

How to Report an Emergency
Who to Contact
What Is & Isn’t Considered an Emergency

Important Contacts

Local Police & Fire Departments
Utility Companies
Rental Office, Maintenance, & Pest Control Contacts

Maintenance & Requests

Requesting Repairs & Maintenance
Reporting Problems
Rules for Repair Appointments
Guidelines for Using Shared Spaces

Rent & Fees

Monthly Rent Due Dates & Late Fees
Lockout Fees
Pet & Returned Payment Fees
Move-Out/Cleaning Fees
Deposits

Frequent Questions (FAQ's)

Caring for Sink Drains
Guest & Subletting Rules
Lease Renewals
Lockouts & Extra Keys
Rental Furniture Guidelines
Handling Power Outages
Cleaning Tips
Local Laundromats & Services

Still Have Questions?

If you can’t find what you’re looking for, please email our rental office, and we’ll be happy to assist.

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