Significant Observations
Users had trouble trying to navigate to the FAQ Page. This suggests that the visibility and accessibility are not to an adequate standard.
Users had trouble trying to find where to switch between the "Business" and "Traveler" parts of the app. While this feature is not expected to be used often during normal usage of the app, this does suggest that its visibility is not up to standard
The number of times which user expects to use the journal feature is less than we expected.
The overall ratings for questions from the questionnaire were lower than our target, but only by 0.02, which suggests that the user responses were sufficient in reaching the rating we desired.
The average time it took to add a location to your 'wishlist' was significantly lower than expected. This suggests that this feature is very intuitive to use.
The users felt they would be able to recall how to access the majority of the features, which suggests the memorability and learnability of StreetSmart meets the UX guidelines.
Navigation to Carter Mountain took the least amount of time for users to complete, and almost half the amount of time it took users to complete other tasks. This suggests that our location-suggesting feature has the best accessibility out of all the features in the app.
In addition to the changes we thought would be recommended after looking at some of the evaluations we attained, we also had in mind some of our own ideas when it comes to future changes that would ameliorate our app. Below are some of the changes we had in mind:
Across the course of this project a big feature we were planning on adding that would allow users to look at the map to see geo-fenced locations that may be dangerous for travelers to access. We ended up dropping this feature because we could not find a good way to implement it into our app. However, this is a feature we would like to add in the future.
A feature that we had a significant amount of feedback on during the design studio was the journal feature. Many people who saw our app wanted a way to share the journal with other users which would add a more social aspect to the app. While we thought this would take away from the original idea of the app since we did not want it to turn into a social media app, we did use this feedback to make a change. Our app now allows users to push their journal entries to other social media apps so people can easily share their entries with others if that is their desire. In addition to this, we are considering allowing users to share their journals with others within the app since this is a feature that is so heavily requested.
One idea we had for this app was to make it more user-friendly by allowing for customizable features. For example, there is a new feature on Apple's operating system, IOS, which allows the user to change the layout settings of their home screen to fit their wants. We would like to do a similar thing by allowing for multiple layout settings which the user can choose from as well as color settings, such as light mode, dark mode, and potentially more.
If we had more time, we could have used our CS backgrounds in algorithms and data structures to let the user input from the survey determine what information/themes of their preferred options/filters displayed. We also thought of how we would actually implement it as well. Since each question has about 5 different options, we could assign different weights to the types of questions that correlate to five different types of main user personas. We could measure these weights from all 30 survey questions and the summation of those weights would fall into one of the 5 main displays for StreetSmart users.
We also had the idea to create a flow within survey questions. Such that, say based on the first ten questions, the next 20 questions to be presented to the user will increasingly more specific to their previous responses. This will allow us to generalize our users less and get to know them better as a traveler!