Open and Closed Questions
Open and Closed Questions
Open question helps people to formulate their thoughts and learning points, closed question helps to find the focus ig it is needed.
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Mirroring
Mirroring
The trainer can give feedback to the whole group, a part of the group or one member if she/he observed something, which is not visible for the persons involved. The best way of mirroring is describing than judgment.
Summarizing
Summarizing
If a member of the group speaks a lot, trainer summarizes shortly, like this: So, you are saying that... It helps the person to concentrate; the groupp to get back the focus and the trainer to facilitate the process.
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