Section 1: Communication at Work – The Basics
Chapter 1: Introduction to Business Communication
o 1.2: Communication is Strategic
o 1.3: Communication is a Process
o 1.4: Organizational Communication Involves Networks
Chapter 2: Communicating Your Value
o 2.2: Getting to Know You
o 2.3: Building your Brand
Chapter 3: Understanding Your Audience
o 3:2: Types of Audience Analysis
o 3:3: Internal vs. External Audiences
o 3:4: Receiver Analysis
Chapter 4: Delivering Your Message
o 4.2 Choosing the Channel
o 4.3 Verbal Messages
o 4.4 Nonverbal Messages
Chapter 5: Professional Communication to Manage Your Career
o 5.2 Networking
o 5.3 Elevator Pitches
o 5.4 Resumes
o 5.5 Cover Letters
o 5.6 Interviews
Section 2: Interpersonal Communication for Organizations
Chapter 6: Communication & Culture
o 6.2 Co-Cultural Diversity
o 6.3 Global Dimensions of Culture
o 6.4 Organizational Culture & Climate
Chapter 7: Interpersonal Comm in the Workplace:
o 7.2 Listening
o 7.3 Giving and Receiving Feedback
o 7.4 Conflict Management
o 7.5 Negative News & Crisis Comm
Chapter 8: Teamwork & Group Dynamics
o 8.2 Stages of Group Development
o 8.3 Team Strategies
o 8.4 Group Problem Solving
o 8.5 Team Dysfunctions
Chapter 9: Leadership
o 9.2 Theories & Approaches
o 9.3 Philosophies, Styles & Skills
o 9.4 The Darkside of Leadership
Section 3: Effective Business Writing
Chapter 10: Writing for Business
o 10.2 Professional Writing
o 10.3 Clear Writing
o 10.4 Concise Writing
o 10.5 Evidence-Based Writing
o 10.6 Persuasive Writing
Chapter 11: Formatting Business Documents
o 11.2 Format for High Skim Value
o 11.3 Emails
o 11.4 Reports
o 11.5 Executive Summaries
Section 4: Effective Business Presentations
Chapter 12: Presentation Basics
o 12.2 Content & Research
o 12.3 Organization
o 12.4 Visual Support
o 11.5 Delivery Best Practices
Chapter 13: Types of Business Presentations:
o 13.2 Informative Presentations
o 13.3 Persuasive Presentations
o 13.4 Facilitative Presentations (Meetings)
Chapter 14: Technology in Business Communication
o 14.2 Workplace Collaboration Tools
o 14.3 Presenting in a Virtual Environment
o 14.4 Virtual Meetings