💰 Pricing Structure

Hourly Support

$50 per hour
Ideal for clients who need flexible, on-demand technical assistance without a long-term commitment. Best for troubleshooting, installations, and short-term projects.

Monthly Support Plan

$500 per month | Up to 12 support hours
Perfect for businesses and professionals that require consistent technical support. This plan includes:

• Priority response

• Ongoing system maintenance

• Recurring troubleshooting

• Software updates and monitoring

• User support and training
  
  

Unused hours do not roll over unless otherwise stated in your agreement.

✅ Ideal For

• Entrepreneurs & freelancers

• Remote workers

• Small to mid-sized businesses

• Online content creators

• Home offices

• Virtual teams
  
  

One-Time Fix

Starting at $75 per issue
Designed for single, isolated problems such as:

• Virus removal

• Computer performance issues

• Network outages

• Software crashes

Final pricing depends on problem severity and resolution time.

🔧 Services Offered

Device Troubleshooting (PC, Mac, Laptops, Printers)

Full diagnostic and repair support for:

• Slow performance

• Booting errors

• Device freezing or crashing

• Hardware compatibility issues

• Peripheral and printer malfunctions
  
  

Software Installation & Updates

• Installation of operating systems and productivity software

• Software licensing support

• Security patches and version upgrades

• Compatibility testing

• Troubleshooting failed installations
  
  

Network & Wi-Fi Issues

• Home and office network troubleshooting

• Router and modem setup

• Connectivity drops and slow speeds

• Firewall configuration

• Device network access issues
  
  

Password Resets & Account Assistance

• Secure password recovery and resets

• Multi-factor authentication setup

• Account access issues

• Admin permission adjustments

• Security verification troubleshooting
  
  

Virus & Malware Detection and Removal

• Full system malware scans

• Spyware, ransomware, and adware removal

• System cleanup and restoration

• Security hardening recommendations

• Ongoing protection setup
  
  

Email & Collaboration Tool Support

Support for tools including:

• Outlook

• Gmail

• Zoom

• Microsoft Teams

• Google Workspace
   

Services include:

• Email configuration

• Sync errors

• Login issues

• Video conferencing setup

• Storage and access issues
  
  

User Onboarding & Offboarding

• New employee system setup

• Account creation and access provisioning

• Email and software access setup

• Security permissions

• Device setup and deactivation

• Secure account removal for departing users
  
  

Cloud File Sync & Backup Assistance

• Google Drive, OneDrive, Dropbox setup

• File synchronization troubleshooting

• Backup configuration

• Data loss recovery guidance

• Secure sharing permissions
  
  

Service Ticket Management & Follow-Up

• Issue tracking and escalation

• Resolution documentation

• Client communication updates

• Follow-up verification

• Support history reporting
  
  

General IT Guidance & Consultation

• Tech stack recommendations

• Hardware purchasing advice

• System upgrades

• Cybersecurity best practices

• Workflow optimization

• Remote work setup consulting
  
  

⏱️ Session Length

Each support session ranges from 30 to 60 minutes, depending on:

• Issue complexity

• Device type

• Network involvement

• System security concerns
  
  

Extended sessions are available when required and billed according to the selected pricing plan.

🌐 Service Delivery Options

All services are delivered securely and professionally through:

• Remote Support: Chat, Email, or Video Call

• On-Site Support: Available locally by appointment (additional travel fees may apply)
  
  

Remote access tools are used only with full client consent and security verification.

📞 Support Availability & Contacts

Email Support

• Available 24/7

• Guaranteed 24-hour response time
  
  

Live Chat Support

• Monday – Friday

• 9:00 AM – 6:00 PM EST

• Real-time troubleshooting and support
  
  

Scheduled Video or Phone Sessions

• Available by appointment

• Ideal for walkthroughs, training, and advanced diagnostics