Customer Support Services

Our Customer Support Services are designed to help businesses deliver consistent, professional, and responsive communication to their customers. We act as the front line of your brand—ensuring your customers feel heard, supported, and guided through every step of their journey with your company.

Whether you need support for daily inquiries, order management, account assistance, or escalation handling, our services are structured to enhance customer satisfaction, improve retention, and protect your brand reputation.

💰 Pricing Structure

Hourly Support

$50 per hour
Ideal for businesses that need flexible, on-demand customer support without a long-term contract. Best suited for:

• Overflow support

• Short-term projects

• Seasonal demand

• New business testing phases
  
  

Monthly Support Plan

$500 per month | Up to 12 support hours
Designed for businesses that need reliable, ongoing customer support coverage. This plan includes:

• Priority queue placement

• Account-based assistance

• Daily inquiry handling

• Order and service support

• CRM updates and documentation

• Performance tracking and follow-ups
  
  

Unused hours do not roll over unless otherwise specified in your agreement.

One-Time Session / Issue Support

Starting at $75 per session
Perfect for single, standalone support needs such as:

• Policy clarification calls

• Complaint resolution

• Order issue troubleshooting

• Emergency customer handling
  
  

Final pricing depends on session length and issue complexity.

✅ Ideal For

• Small to mid-sized businesses

• E-commerce brands 

• Digital product creators

• Service-based businesses

• Coaches, consultants, and agencies

• Subscription platforms

• Startups scaling customer care
  
  

🔧 Services Offered 

Customer Account Assistance

• New account setup guidance

• Profile management and updates

• Password and access support

• Account status verification

• Subscription and billing assistance

• Secure customer identity verification
  
  

Order Management & Tracking

• Order placement assistance

• Payment confirmation support

• Shipping status updates

• Delivery issue resolution

• Refunds, returns, and exchanges coordination

• Backorder communication
  
  

Product & Service Issue Troubleshooting

• Customer-reported issue diagnosis

• Usage issue resolution

• Digital product access problems

• Service disruptions and delays

• Technical hand-off support when needed

• Resolution documentation
  
  

Responding to Inquiries (Email, Chat, Phone)

• General information requests

• Sales-related inquiries

• Service explanation and walkthroughs

• Technical FAQs

• Account, billing, and order-related communication

• Professional scripted and unscripted communication
  
  

Service Ticket Creation & Follow-Up

• Ticket categorization and prioritization

• CRM and help desk updates

• Issue ownership tracking

• Internal hand-off communication

• Customer status updates

• Resolution verification
  
  

Company Policy & Procedure Guidance

• Refund and exchange policies

• Terms of service clarification

• Privacy policy explanations

• Billing cycles and cancellations

• Dispute-handling protocols

• Compliance-based communication standards
  
  

Escalation Management

• Identification of complex or sensitive cases

• Proper routing to management, IT, billing, or operations

• Documentation preparation for escalations

• Follow-through communication with customers

• Resolution outcome confirmation

⏱️ Session Length

Each support session ranges from 30 to 60 minutes, depending on:

• Customer communication needs

• Case complexity

• Multi-step resolution requirements

• System verification processes
  
  

Extended sessions are available and billed according to your selected pricing structure.

🌐 Service Delivery Options

All services are delivered remotely for efficiency, security, and scalability:

• Email Support

• Live Chat Support

• Video Call Support

• Phone Support

All communication is handled using professional customer service standards and brand-aligned language.

📞 Support Availability & Contact Methods

Email Support

• Available 24/7

• Guaranteed 24-hour response time

• Ideal for ticket management and documentation

Live Chat Support

• Monday – Friday

• 9:00 AM – 6:00 PM EST

• Real-time response for urgent inquiries
  
  

Scheduled Video or Phone Sessions

• By appointment only

Ideal for:

• Account walkthroughs

• Policy explanations

• Customer de-escalation

• Training and onboarding assistance

🔒 Security, Compliance & Professional Standards

All customer support operations follow strict professionalism and security controls:

• Secure handling of customer data

• Confidential communication

• CRM access limitations

• Compliance with business policies and procedures

• Session logging and documentation

• No unauthorized account access
  
  

📊 Performance Monitoring & Reporting (Optional Add-On)

• Customer satisfaction tracking

• Resolution time analysis

• Ticket volume reports

• Repeat issue identification

• Improvement recommendations