Staff Helpline
Your Employee Assistance Programme - Health Assured
Balancing everyday life with the requirements of work and home can create pressures for all of us. Health Assured is delighted to announce that we have partnered with your employer to provide all employees with free access to a new enhanced EAP.
How do I access Health Assured?
Health Assured's free 24 Hour telephone number is: 0800 783 2808
Further information can be found on their website: https://healthassuredeap.co.uk/ the username is NUH and password is EAP. This is for NUH employees only.
Manager referrals
Please be aware that we now have a new digital referral portal, and we are no longer processing paper-based referral forms.
Please submit any future EAP referrals using the link below:
https://pages.healthassured.org/EAP_Management_Referral_Consent_Required.html
You will be directed to a Consent Holding page which also includes Guidance Notes and FAQs. You do not have to log in to complete a referral, simply scroll down to the consent statement and start completing the form on the right hand side of the page. The referring manager’s (your) details will need to be put in the referrer’s box, and the employee’s in the employee’s details box
Wellbeing Portal
Wellbeing resources at your fingertips designed to quickly inform and assist with a number of common corners ranging from stress to diet, helpful fitness and wellbeing advice
Cognitive Behavioural Therapy (CBT) online; we recognise the value of self-help tools in dealing with a range of issues, which is why we have a range of CBT self-help modules, informative factsheets and invaluable advice videos from leading qualified counsellors.
Four week self-help programmes
Mini health checks
24 Hour Counselling Service
All calls answered in a UK based office 24 hours per day.
BACP/UKCP/BPS accredited therapists provide structured telephone counselling (up to 6 sessions per issue). Minimum of Counselling Diploma, 450 hours+ experience and EAP experience.
Network of 1,500 BACP/BPS/UKCP accredited counsellors across the UK for provision of local face-to-face counselling, vetted for qualifications, experience, supervision, premises, insurance and specialisms.
What can Health Assured help me with?
Personal Life
Buying a new home
Getting married
Family friction
Postnatal depression
Raising children
Eldercare
Bereavement
Legal problems
Unplanned pregnancy
Addiction
Separation
Infertility
Miscarriage
Abuse
Anxiety disorder
Racial discrimination
Work Issues
Starting a new job
Returning to work
Increased responsibility
Dealing with conflict
Managing change
General stress
Flexible working rights
Managing Finances
Managing debt
Controlling credit cards
Benefit entitlement
Money management
Living on reduced income
Identity theft
Health
Terminal illness
Depression
Drug/ alcohol abuse
Living with long term illness
Car accident/ Injury
Travel advice
Retirement
Coming to terms with retiring
Coping with change
Early retirement
Relationships after retiring
Confidentiality
All counsellors providing services under the EAP are bound by the confidentiality provisions of the BACP Code of Ethics and Practice.
The code of ethics and practice of the BACP bind all psychologists providing services. Any legal information provided to you is subject to the confidentiality provisions of the Law Society of England and Wales code of practice for solicitors.
The effect of these various codes of ethics and practice is that anything you may discuss with a counsellor or legal consultant remains confidential. Neither the fact that you have used the service or the content of any contact will be divulged to your employer or anyone else outside Health Assured. The only circumstances in which information may be disclosed are:
If you provide explicit consent
Health Assured is ordered by a court of law to disclose information
The nature of your problem is such that the counsellor has reasonable grounds for believing that there may be a risk of harm to yourself or someone else
In the latter case of risk of harm, the counsellor would seek your agreement to disclose relevant information to an appropriate party (such as the emergency services). If you are unable to give that consent then the counsellor, following consultation with a supervisor and senior manager, may feel it appropriate to break confidence in the interests of safety.