We’re here to help you with any questions, concerns, or issues related to the SpaceX app.
Primary Email: spaceexstudio@gmail.com
Response Time: Within 24 hours
Best for:
Account-related issues
Billing and subscription questions
Technical support
Privacy and data concerns
Location: Settings → Help & Support
Features:
Live chat during business hours
Ticket system for complex issues
Quick answers to common questions
Monday – Friday: 9:00 AM – 6:00 PM IST
Saturday: 10:00 AM – 2:00 PM IST
Sunday: Closed
Your registered email address
SpaceX app version
Device model and operating system version
Screenshots (if applicable)
Steps to reproduce the issue
Password reset issues
Account access problems
Profile update requests
Subscription management
Refund requests
Billing discrepancies
App crashes or freezing
Payment processing issues
Features not working as expected
Q: I forgot my password
A: Use the “Forgot Password” option on the login screen.
Q: How can I update my email address?
A: Go to Settings → Account → Edit Profile.
Q: How do I cancel my subscription?
A: Navigate to Settings → Subscription → Cancel.
Q: How long does refund processing take?
A: Refunds are processed within 7–10 business days after approval.
Q: The app keeps crashing
A: Please update to the latest version or reinstall the app.
Q: My payment is not processing
A: Check your internet connection and payment method details.
Company / App Name: SpaceX
Contact Email: spaceexstudio@gmail.com
Support Hours: Monday–Friday, 9:00 AM – 6:00 PM IST
All support communications are treated as confidential and handled in accordance with our Privacy Policy.
Note:
For legal notices or official requests, please email us with “Legal” in the subject line.