Instructor Resources 

The two slide decks serve as instructional guides to support the facilitator in delivering the session effectively. 

1. The slide deck on the left provides preparation guidance for the instructor, outlining how to administer the session from start to finish. It includes explanations of what to say and do at each stage to ensure smooth facilitation.

2. The slide deck on the right presents the key concepts, principles, and techniques of effective communication. It is designed as a reference for the instructor during delivery, supporting the enhancement of learners’ knowledge, skills, and attitudes for engaging in positive and effective communication with patients.

Potential Challenges and Their Solutions: 

Challenge 1: Technical failures (e.g., internet outage, software crash, video not playing)
Solution: Prepare printed materials, including slide decks, video transcripts, and offline quizzes. Store critical files on a USB drive and have backup equipment (e.g., laptop, projector) ready. 

Challenge 2: Instructor absence or late arrival
Solution: Assign and brief a co-facilitator in advance who can take over the session if necessary. Keep the session plan accessible for a smooth handover. 

Challenge 3: Low participant turnout or uneven group sizes
Solution: Adapt group activities for smaller teams or pair work. Combine roles or assign multiple tasks per participant if needed to ensure continuity. 

Challenge 4: Time mismanagement or running out of time
Solution: Use a prioritized agenda with flexible segments. Implement visible timers and allocate buffer time for key activities. 

Challenge 5: Learner disengagement or fatigue
Solution: Introduce energizers, icebreakers, and peer-led activities. Add a short break midway to support attention and refresh energy. 

Challenge 6: Environmental or health emergencies (e.g., fire drill, sudden illness)
Solution: Clearly communicate evacuation protocols and designate a virtual backup session platform in advance.

Challenge 7: Multimedia failure (e.g., video or audio not working)
Solution: Use printed scripts or narrative descriptions to explain scenarios and maintain the learning experience.

This contingency plan ensures instructional resilience and learner success through thoughtful preparation and adaptable solutions.