Here to help
Questions about Smart Wake, your Apple Watch alarm, or a purchase? Get in touch and we’ll help you find the next step.
Email Smart Wake support
tan.lehnstreue.6s@icloud.com
Please include your iPhone and Apple Watch models, iOS and watchOS versions, the Smart Wake version, and what happened. For alarm problems, tell us the target time, wake window, and whether the Watch app showed that sensing was armed.
For purchase questions, say whether you chose monthly or lifetime access, and which device shows the problem. Use the same Apple Account that made the purchase when restoring it.
Please don’t send passwords, payment-card details, or raw Health records. If you attach a screenshot, hide personal information you don’t want to share.
Install Smart Wake on both your iPhone and Apple Watch, and make sure they are paired.
Choose your target wake time, repeat days, and a window of up to 30 minutes in total.
Enable the alarm and open the Watch app to arm the wake session. If it asks you to open it later, follow that reminder.
Allow the permissions you want to use. Health and motion help sensing; Watch notifications support the latest-time backup.
Wear your Watch and charge it sufficiently before bed. Check the Watch’s displayed readiness before relying on the alarm.
Wake alerts are delivered through Apple Watch haptics. Smart Wake does not schedule a wake alarm on your iPhone. The phone is used for setup, analysis, and optional personal learning.
The alarm settings have reached the Watch, but its smart sensing session needs to be armed. Open the Watch app and check its runtime status. If the next alarm is outside Apple’s scheduling horizon, follow the reminder to open it closer to the wake time.
Smart Wake uses the latest allowed time when it does not find a sufficiently reliable earlier opportunity. Sleep stages from Apple Health are added afterward and can differ from the live motion and heart-rate evidence used at the time.
Personal prediction is optional and usually needs 2–4 weeks of usable sleep history. Existing Apple Health records can help, but their detail and consistency matter. Allow sleep and heart-rate access, keep wearing your Watch to sleep, and use the learning controls in the iPhone app to check progress. Background learning depends on iOS scheduling and charging. Prediction is not required for the latest-time alarm.
Apple Health may still be finishing the night, permission may not have been granted, or no usable samples were recorded. Detailed sensor charts require a night recorded with a Watch app version that supports them. Open both apps after the night so new data can synchronize.
Open Settings on either device. Watch Settings shows the current plan at the top and marks an active plan. Choose Restore Purchases if an existing purchase is not recognized. Open both apps with connectivity available to share access. Purchases, trial eligibility, and prices are handled by Apple.
Manage subscriptions in your Apple Account settings or use Apple’s subscription management page. Deleting Smart Wake does not cancel a subscription. A lifetime purchase is a one-time purchase.
Open Settings → App language on your iPhone or Watch. The choice synchronizes between paired devices when connectivity is available. Apple-managed purchase and permission sheets can follow your system settings.
Open the personal learning settings in the iPhone app. You can turn off prediction or erase the model and derived learning data. Erasing learning does not delete your Apple Health records. See the privacy policy for more detail.
Smart Wake is a wellness tool, not a medical device. Alarm behavior depends on Watch setup, battery, permissions, and watchOS availability. Test your setup before relying on it for an important event, and arrange another alarm if you need an independent backup.
Support is provided by email and is not an emergency service.