Return Policy

Your happiness is important to us. If you're not satisfied with your purchase, please reach out to us. We'll try our best to assist you. Here's some info and guidelines on how product returns work with us.

PLEASE NOTE:

At Skyna, we act as the middleman between suppliers and our clients. We don't offer warranties or guarantees. The warranties and guarantees are provided by our suppliers if they offer it for that specific item.

Our role is to ensure that your product is sourced from trustworthy, high-quality, and certified suppliers or manufacturers. If there's a faulty item or a need for a return or refund according to our guidelines, here's what to expect:

a) The supplier will conduct a fault check through us via online communication.

b) Due to global locations and time differences, communication may take time. Our suppliers are situated across the globe.

c) If no conclusion is reached, we'll send the item back to the supplier, which takes time. Charge for the shipping will be handled by Skyna Online, unless it is confirmed that the item being faulty was due to human error. In this instance, the client will be charged with the shipping back fees.

d) Upon receiving the item, the supplier will investigate and decide if it's due to human error or factory error. They may repair or replace the item. If it's due to human error. If it was due to human error, the client can then choose to buy a new item or have the faulty one returned, with the client covering shipment fees.

Any refunds where it's applicable will only be transferred into a bank account via EFT. No refunds will be done through cash, bank wallets or any other transfers.

Basics

What we Need from you.

Your invoice,
proof of payment,
date of receipt,
the product and the packaging. When unpacking an item, do not harm the packaging, we cannot accept returns with faulty packaging.
In case of a product receiving a warranty, We will need the warranty card.

What is the time limit?

If you are unhappy or your product is faulty, contact us within 72 hours (3 days) of receiving your order.

Your Waible will be the proof of delivery time which determines the 72 hour window.

NO returns on the following

Opened or tested cosmetics IE: make up, nail products, deodorants, perfumes, fragrance related products.
No underwear or Swimwear as we strongly believe in the protection of our clients within the health and safety sector.
Any product with a broken seal on the product itself. (IE: opened covers, latches etc.).
Secondhand car parts: No guarantee / warrantee comes with secondhand car parts, therefore no returns or refunds will be issued in any events of failure of the parts.

New car Parts: Unless specifically stated in the quotation that there are warrantees or guarantees from the supplier, no returns or refunds will be issued under any circumstances.

Any electrical / mechanical appliances that has been set up or used not in its prescribed way as per product manual / label.
If the supplier determines after investigation that the item fault is due to human error.
Damaged products due to courier services. If a package is damaged, it remains the client's responsibility to claim it form their courier service. The courier services is chosen by the client, so the responsibility lies between them.

What will be considered for returns?

Product color mistake by the supplier.
Product print mistake by the supplier.
Wrong size clothes and shoes by the supplier
Faulty equipment due to manufacturing.

Please note:

Should the return be due to a customer mistaken order with connection to specifications on size, colour, measurement or capacity (volume):

Refund of 50% of the total invoice amount will be refunded and the item returned to Skyna Online. Courier to Skyna Online is the responsibility of the client.

There are a lot of factors and situations in which clients may find themselves with ordered items. Please do not hesitate to contact Skyna Online if you want to discuss the situation. Our rules and guideline are there to protect the client and the company.

However, we understand the human factor of mistakes and the financial circumstances that may have been difficult to have ordered the item in the first place. We will always listen and take into consideration what the circumstances may be.

What is considered as a customer mistakes?

Ordering the wrong quantity, size, color, capacity (volume), measurement types.
Packaging damage as a result of unpacking.
Product seize or dysfunction because of negligent set up or usage due to not adhering to the instructions as per specifications of the manual or informational pamphlet.
Mistaken order (clients sometimes mistakenly choose the wrong type of product based on specifications that was misunderstood). The product could not be as you expected.
Health causes: IE Allergic reactions etc.

Standard Procedures

Courier Service

Imports by standard services are prohibiting the import of batteries. There will not be batteries included in any battery operated product unless you specifically request us to quote and include it in the package for you.

Because our shipping costs are lower than standard due to great business relationships with our agents, we can charge the bare minimum.

Please always make sure to fill in correctly and detailed delivery address when we send you an email containing the Contact and Shipping information form or a WhatsApp asking for your details. Skyna Online will not be held responsible for wrongfully delivered items.
Please always make sure that you or a trusted person receives your package. We will not take responsibility for the wrongful receival of a package. Make sure that if you are not available to the receive the package at the address you provided, a trusted and designated person is.

What you should know about delivery:

We service all over Namibia.
The courier service is by your own choice and for your own expense.
Residents of Walvis Bay can contact us to arrange delivery or pick up at no extra cost.