JSX Airlines offers a cancellation policy designed to accommodate the diverse needs of its passengers. The following are the essential aspects of this policy:

• 24-Hour Free Cancellation: Passengers are entitled to cancel their flight reservation without any charges within 24 hours of making the booking. This provision applies to all fare categories, provided the reservation is made at least 7 days prior to the scheduled departure.

• Cancellation After 24 Hours: Should a passenger choose to cancel their flight after the initial 24-hour period, a cancellation fee may be imposed. The specific fee will vary based on the fare type and other considerations, such as the timing of the cancellation.

• Refunds: The eligibility for refunds is contingent upon the fare type selected at the time of purchase. Certain fares may be non-refundable but could qualify for travel credits or future flight bookings. Refundable fares will be reimbursed to the original payment method.

• Changes and Modifications: Passengers have the option to modify their flight instead of canceling it. The fees associated with changes are determined by the fare rules and the proximity of the change request to the departure date.

• No-Show Policy: In the event that a passenger fails to cancel or modify their flight and does not appear for the scheduled departure, the ticket may be rendered void. It is advisable to notify the airline in advance if travel plans are altered.

• Contacting JSX Customer Service: To initiate a flight cancellation, passengers can reach out to JSX Airlines customer service through their official website, by phone, or in person at the airport.

For more comprehensive information or to address specific situations, it is recommended to consult the JSX Airlines official website or directly contact their customer service.

READ FROM THE WEBSITE: JSX FLIGHT CANCELLATION POLICY

Canceling a flight with JSX Airlines is a simple process. Below is a detailed guide on how to proceed with the cancellation of your JSX Airlines flight:

• Visit the JSX Airlines Website: Access the official JSX Airlines website at www.jsx.com.

• Log in to Your Account: Click on the "Log In" button located on the homepage and input your credentials to enter your account.

• Access Your Booking: After logging in, go to the “Manage Reservations” or “My Trips” section. Input your booking reference number along with the last name of the passenger to retrieve the booking information.

• Select the Flight to Cancel: Identify the flight you intend to cancel from your list of reservations. Ensure that you verify the details to confirm it is the correct flight.

• Review the Cancellation Policy: Prior to proceeding, examine the cancellation policy to ascertain if any fees or charges apply. Keep in mind that if you are within the 24-hour free cancellation period, no fees will be incurred.

• Confirm the Cancellation: Follow the on-screen instructions to finalize the cancellation. You may be required to provide a reason for the cancellation.

• Receive Confirmation: Upon cancellation, you will receive a confirmation email or message from JSX Airlines containing the cancellation details and any information regarding refunds or travel credits.

• Check Refund or Travel Credit Status: If you qualify for a refund or travel credit, monitor the status through your account or reach out to JSX customer service for additional assistance.

Alternative Ways to Cancel

• Via Phone: You can also cancel your flight by calling JSX Airlines’ customer service directly. Have your booking reference number and passenger details ready for verification.

• At the Airport: Visit the JSX Airlines counter at the airport to request a cancellation.

Important Notes

• Ensure you cancel as early as possible to avoid any fees.

• Always verify the refund or credit policy associated with your specific fare type.

If you have any issues during the cancellation process, contact JSX Airlines customer service for assistance.

• Ticket Types: JSX offers two types of tickets — Hop-on and All-in.

• Hop-on Tickets:

  • Non-Refundable: Hop-on tickets are non-refundable. However, if you cancel, the amount paid can be converted into future travel credit.

  • Cancellation Fee: A cancellation fee of $50 per passenger, per flight is charged. The remaining balance is issued as a travel credit, valid for one year from the original booking date.

  • Late Cancellations: If you don't cancel your Hop-on ticket at least one hour before the scheduled departure time, you forfeit the entire ticket fare.

  • 24-Hour Free Cancellation: If you cancel within 24 hours of booking and the departure date is at least seven days away, you will receive a full refund.

• All-in Tickets:

  • Fully Refundable: All-in tickets are fully refundable. If you cancel, you will receive the full amount back to the original payment method.

The cancellation policy ensures that passengers understand the costs associated with changes and cancellations and can make informed decisions based on their ticket type.

JSX Airlines provides a flexible cancellation policy tailored to different ticket types. While Hop-on tickets offer the option of future travel credit minus a cancellation fee, All-in tickets are fully refundable, making them a more flexible choice for travelers who may need to change their plans. Understanding the specific rules and fees associated with each ticket type is crucial to avoid unnecessary charges and make the most of your travel experience with JSX Airlines.