Task Manager

Detailed Logs

Each email processed will generate a series of rows in the Detailed Logs view. We hash the details in the log files so as not to keep a plain text record of any PII outside of your opt-out data base that we are compiling. The logs show when the task started (UTC time zone is used), how many emails were processed on this run of the task. For each email processed, the logs show success steps at each stage (read email, extract tag values, create reply, send reply).

Viewing Email Content

Next to each line in the Detailed Logs view that begins Message read successful is an 'eye' icon. Clicking this icon will display the message. This feature will help ensure the structure of emails with new subject headings can be correctly harvested by the task. If the structure is very different, specifically if it does not contain content like this: Email: abc@test.com then it might not be processed by the task. Our support team is always available to help answer these technical questions.

Summary Logs

Each email with a subject text that does not match the task criteria will be displayed in the summary view. If you want to process emails with this subject text then you can either add it to the existing task (clicking the text Add to this task will do this for you) or create a new task.

A suggested work flow is to inspect the email (see above section) and see if it contains an exact match of this task's tags (Name:, E-Mail address:, and Address:). If it contains one or more of these tags then you can add it to the current task, tags are case sensitive so make sure both spelling and the case match.

If it does not look like a standard email or contains different tags, then it might be worth while just responding to this manually. You will still be able to add these contacts the opt out database in your account. See List Management for more information.