Terms and Conditions
Effective Date: 01.01.2025
Welcome to SilverMart! By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully.
1. Introduction
SilverMart (referred to as "we," "us," or "our") is an online platform specializing in silver jewellery and related products. Our website (www.silvermart.co.in) enables customers to browse, order, and purchase premium-quality silver items conveniently. By using our platform, you agree to these terms and conditions governing your use of our services.
2. Eligibility
To use our platform:
You must be at least 18 years old or have parental/guardian consent to use this website.
You must have the legal capacity to enter into a binding contract under the Indian Contract Act, 1872.
By accessing our services, you confirm that you meet these eligibility criteria.
3. Order Process
To place an order, browse our products, click on buy it button, fill the checkout form, your order will be noted. An order confirmation email will be sent to you upon successful payment. A contract is formed when we accept your order and initiate the shipping process. We reserve the right to cancel orders in case of stock unavailability, technical errors, or suspicion of fraudulent activity.
4. Pricing & Payment
Product prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. We accept payments via credit/debit cards, UPI, net banking, and other secure payment gateways. Prices are subject to change without prior notice; however, the price at the time of order confirmation will apply. In case of pricing errors, we reserve the right to cancel orders and refund the payment.
5. Shipping & Delivery
Shipping timelines and charges will be mentioned at checkout. Orders are typically delivered within 5-7 business days, depending on your location. We will notify you of any delays due to unforeseen circumstances. In case of lost or damaged shipments, contact our customer support for assistance.
6. Cancellations, Returns & Refunds
Cancellations: Orders can be canceled before shipment. Once shipped, cancellations are not permitted. Returns: Products can be returned within 7 days of delivery, provided they are unused, in their original packaging, and accompanied by proof of purchase. Refunds: Refunds will be processed within 7-10 business days after the returned product passes our quality check. Shipping charges are non-refundable.
7. User Obligations
While using our platform, you agree to:
Provide accurate and up-to-date information during registration and checkout.
Refrain from engaging in prohibited activities such as:
Misusing or attempting to hack the website.
Uploading malicious content.
Violating intellectual property rights.
Impersonating others or providing false information.
8. Liability Limitations
We strive to ensure accuracy in product descriptions, pricing, and availability; however, errors may occur.
We are not liable for:
Delays caused by third-party service providers (e.g., couriers).
Technical issues affecting website functionality.
Losses resulting from unauthorized account use.
Our liability is limited to the value of the product purchased.
9. Governing Law
These Terms and Conditions are governed by the laws of India. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in Shahjahanpur, Uttar Pradesh, India.
Contact Us
For any queries or concerns, please contact us at:
Email: vinitjewellers@gmail.com
Phone: +919335510137
By using SilverMart, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.