Return, Refund, and Cancellation Policy

At SilverMart, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, please review our policy below to understand the return, refund, and cancellation process.

1. Return Conditions

We accept returns under the following conditions:

Eligibility:

Returns are accepted only for damaged, defective, or incorrect items.

Products must be unused, in their original packaging, and accompanied by proof of purchase.

Timeframe:

Returns must be requested within 7 days of receiving the order.

To initiate a return, please contact us via direct message on Instagram (@silvermart_spn) or email at vinitjewellers@gmail.com with photos of the product and proof of purchase.

2. Refund Process

Refund Eligibility:

Refunds will be issued once the returned item is received and inspected.

Refunds are not applicable for products that show signs of use, damage caused by the customer, or items returned beyond the 7-day window.

Mode of Refund:

Refunds will be processed to the original payment method (e.g., credit card, UPI, or bank account).

Timeline:

Refunds are typically processed within 7-10 business days after the returned item passes the quality check.

3. Cancellation Policy

Order Cancellation:

Customers can cancel their orders within 24 hours of placing them by contacting us via Instagram or email.

Once the order has been shipped, cancellations are not permitted.

Refund for Canceled Orders:

For successfully canceled orders, refunds will be processed within 3-5 business days to the original payment method.

Contact Us

For assistance with returns, refunds, or cancellations, please reach out:

Instagram DM: @silvermart_spn

Email: vinitjewellers@gmail.com

We appreciate your trust in SilverMart and are committed to providing you with a seamless shopping experience!