Global Virtual Support (GVS)

Global Virtual Support (GVS) Units of Competency

Generic Competencies

o   Demonstrate Interpersonal and Communication Skills.

o   Support Innovation and Manage Change.

Sector Specific Competencies

o   Comply with Ethical Standards in IT Workplace.

Occupation Specific Competencies

o   Interpret Global Virtual Support Operations.

o   Use Digital Communication and Collaboration Tools.

o   Manage Virtual Tasks and Scheduling.

o   Perform Business Communication and Documentation.

o   Manage Customer Support and CRM Systems.

o   Perform Data Management.

o   Apply AI Prompting and Handling Techniques for Professional Tasks.