Training and Development

How are technical training and development and skills relevant and valuable in the technical support career?

Technical training and development are investments that pay off in numerous ways, equipping me with the skills and knowledge and excel.

Why is this important?

Investing in technical training and development enriches my expertise, boosts my efficiency, and enhances my professional growth, making me an indispensable part of the technical support ecosystem.

What were the most important things that you learned about training and development?

I love it! The feeling of putting a lesson together meant gathering all the knowledge you've gained since day 1 of class and applying it into creating a training guide or lesson for others. Seeing your personal development in things you already knew and improving on it from my point of view is a personal achievement. I use the word empowering a lot but that's how I feel when I train someone or teach. I am empowering them on how to retain the information and utilize it.

Example of Training knowledge, skills, and/or abilities: 

1. OneNote for Beginner’s (Promotional Flyer)

2. User Reference Guide (Link via Adobe)

What level of knowledge did you have of how to create this artifact before you began?

Familiarization with Microsoft applications. And utilizing AI to help with research and creative writing. 

How did you learn how to do it?

From YouTube videos, using google or Bing to research all resources that had writings on that subject of training. 

What did you learn from the process?

I had to spend a lot of time reviewing my writing and needed a lot of peer review. 

What challenges or barriers did you have to overcome to complete it?

I had to learn to ask for more help because sometimes I’m so focused on the big picture I miss the little details. Especially with time restrictions.

What level of knowledge do you have now? What strength/skill/knowledge does it demonstrate?

I’ve definitely gained more confidence talking in the form of others and utilizing different tools to communicate and collaborate with others.

Reflection:

What does this artifact mean to you? What does it "say" about you and your abilities?

 I’ve come a long way from a basic/proficient to being a trainer who’s knowledgeable enough to train someone else on a Microsoft application.

What is the importance in relation to your personal or professional growth?

To be able to train someone else on a subject you have to always keep up to date with updates so you can answer the questions or troubleshoot as needed. 

How will you use it (and/or this skill) as a career professional to benefit a business? 

I want to always fall back on my past training and update them as I continue to learn and have a higher level of understanding and train others so they don’t fear utilizing it because they just feel like they can’t understand it.